IEEE Transactions on Professional Communication Dec 2010

Miscommunication in International Virtual Workplaces: A Report on a Multicase Study

Pamela Estes Brewer Appalachian State University

Abstract

What factors seem to cause miscommunication in international virtual workplaces? The research reported here seeks to respond to this question with a multicase study of 22 employees from three different types of international organizations. Interview data indicate that participants in this study emphasized the practical, day-to-day challenges of virtual workplaces; few of them had given thought to broader theories that might account for challenges-theories that are often presented in the literature of computer-mediated communication (CMC). In addition, participants in this study emphasized different factors than did CMC literature as most significant to causing miscommunication in international virtual workplaces.

Journal
IEEE Transactions on Professional Communication
Published
2010-12-01
DOI
10.1109/tpc.2010.2077430
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Open Access
Closed
Topics
qualitative research digital rhetoric
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Citation Context

Cited by in this index (7)

  1. Alzoubi et al. (2021)
    The Critical Communication Challenges Between Geographically Distributed Agile …
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  2. Brewer et al. (2016)
    Better Communication = Better Teams: A Communication Exercise to Improve Team P…
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  3. Brewer et al. (2015)
    Teaching and Learning in Cross-Disciplinary Virtual Teams
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  4. Lam (2014)
    Where Did We Come From and Where Are We Going? Examining Authorship Characteris…
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  5. Weimann et al. (2013)
    Enhancing Team Performance Through Tool Use: How Critical Technology-Related Is…
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  1. Bosch-Sijtsema et al. (2013)
    Professional Virtual Worlds Supporting Computer-Mediated Communication, Collabo…
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  2. Han et al. (2011)
    Does Medium Matter? A Comparison of Initial Meeting Modes for Virtual Teams
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Cites in this index (6)

  1. Amant (2003)
    Making contact in international virtual offices: An application of symbolic int…
    IEEE Transactions on Professional Communication
  2. Ulijn et al. (2001)
    Non-face-to face international business negotiation: how is national culture re…
    IEEE Transactions on Professional Communication
  3. Suchan et al. (2001)
    The communication characteristics of virtual teams: a case study
    IEEE Transactions on Professional Communication
  4. Lee (2000)
    The role of cultural protocol in media choice in a confucian virtual workplace
    IEEE Transactions on Professional Communication
  5. Artemeva (1998)
    The writing consultant as cultural interpreter: Bridging cultural perspectives …
    Technical Communication Quarterly
Show all 6 →
  1. Kostelnick (1995)
    Cultural adaptation and information design: two contrasting views
    IEEE Transactions on Professional Communication
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CrossRef global citation count: 24 View in citation network → Build reading path →

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