IEEE Transactions on Professional Communication Dec 2010

Miscommunication in International Virtual Workplaces: A Report on a Multicase Study

Pamela Estes Brewer Appalachian State University

Abstract

What factors seem to cause miscommunication in international virtual workplaces? The research reported here seeks to respond to this question with a multicase study of 22 employees from three different types of international organizations. Interview data indicate that participants in this study emphasized the practical, day-to-day challenges of virtual workplaces; few of them had given thought to broader theories that might account for challenges-theories that are often presented in the literature of computer-mediated communication (CMC). In addition, participants in this study emphasized different factors than did CMC literature as most significant to causing miscommunication in international virtual workplaces.

Journal
IEEE Transactions on Professional Communication
Published
2010-12-01
DOI
10.1109/tpc.2010.2077430
CompPile
Open Access
Closed
Topics
qualitative research digital rhetoric
Export
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Citation Context

Cited by in this index (8)

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  3. Han et al. (2011)
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CrossRef global citation count: 24 View in citation network → Build reading path →

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