Journal of Business and Technical Communication Oct 2013

Stakeholder Flux

Rebecca Walton Utah State University

Abstract

Technical communication increasingly occurs in distributed, cross-cultural, and cross-organizational environments in which stakeholders may have widely disparate—even conflicting—perspectives. Information and communication technology for development (ICTD) is one such environment. Balancing complex and conflicting perspectives of multiple stakeholder groups is a challenge, and unstable stakeholder participation is a widespread problem in ICTD projects. The study presented here shows that stakeholders’ participation in a project was sustained most easily when the value that the stakeholders would gain from such participation was congruent with their respective national and organizational cultures. This study has implications for technical communicators working on cross-organizational projects, particularly projects that occur in distributed, cross-cultural environments.

Journal
Journal of Business and Technical Communication
Published
2013-10-01
DOI
10.1177/1050651913490940
Open Access
Closed
Topics
writing across the curriculum technical communication

Citation Context

Cited by in this index (8)

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