Stakeholder Flux: Participation in Technology-Based International Development Projects

Rebecca Walton Utah State University

Abstract

Technical communication increasingly occurs in distributed, cross-cultural, and cross-organizational environments in which stakeholders may have widely disparate—even conflicting—perspectives. Information and communication technology for development (ICTD) is one such environment. Balancing complex and conflicting perspectives of multiple stakeholder groups is a challenge, and unstable stakeholder participation is a widespread problem in ICTD projects. The study presented here shows that stakeholders’ participation in a project was sustained most easily when the value that the stakeholders would gain from such participation was congruent with their respective national and organizational cultures. This study has implications for technical communicators working on cross-organizational projects, particularly projects that occur in distributed, cross-cultural environments.

Journal
Journal of Business and Technical Communication
Published
2013-10-01
DOI
10.1177/1050651913490940
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Citation Context

Cited by in this index (10)

  1. Technical Communication Quarterly
  2. Written Communication
  3. Communication Design Quarterly
  4. Technical Communication Quarterly
  5. Journal of Business and Technical Communication
Show all 10 →
  1. Journal of Technical Writing and Communication
  2. Technical Communication Quarterly
  3. Business and Professional Communication Quarterly
  4. Technical Communication Quarterly
  5. Journal of Technical Writing and Communication

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