Journal of Business and Technical Communication Oct 2011

Content Management in the Workplace: Community, Context, and a New Way to Organize Writing

Jacob E. McCarthy ; Jeffrey T. Grabill Michigan State University ; William Hart-Davidson Michigan State University ; Michael McLeod

Abstract

The authors report on a multiyear study designed to reveal how introducing a content management system (CMS) in an administrative office at a large organization affects the office’s writing and work practices. Their study found that users implemented the CMS in new and creative ways that the designers did not anticipate and that the choices users made in using the CMS were often driven not by technology but by the social implications the CMS held for their office. By contrasting how writers negotiated specific genres of writing before and after the CMS was introduced, the authors argue for increased attention to providing flexible technologies that enable writers to innovate new tools in response to the social needs of their writing environments. This approach must be driven by research on the implications of technology in workplace communities.

Journal
Journal of Business and Technical Communication
Published
2011-10-01
DOI
10.1177/1050651911410943
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Topics
genre theory editorial matter
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Citation Context

Cited by in this index (16)

  1. Robledo et al. (2025)
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  3. Wall et al. (2018)
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  4. Flanagan et al. (2017)
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  5. Frith (2017)
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  6. Andersen et al. (2015)
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  7. Spinuzzi et al. (2015)
    Remaking the Pitch: Reuse Strategies in Entrepreneurs’ Pitch Decks
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  8. McNely et al. (2015)
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  9. Spinuzzi et al. (2014)
    Making the Pitch: Examining Dialogue and Revisions in Entrepreneurs' Pitch Decks
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  10. Walton (2013)
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  11. Leijten et al. (2013)
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CrossRef global citation count: 23 View in citation network → Build reading path →

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