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This article shares results from a multi-institutional study of the role of writing in college students’ lives. Using case studies built from a larger population survey along with interviews, diaries, and a daily SMS texting protocol, we found that students report SMS texting, lecture notes, and emails to be the most frequent writing practices in college student experience and that these writing practices are often highly valued by students as well. Our data suggest that college students position these pervasive and important writing practices as coordinative acts that create social alignment. Writing to coordinate people and things is more than an instrumental practice: through this activity, college students not only operate within established social collectives that shape literacy but also actively participate in building relationships that support them. In this regard, our study of writing as it functions in everyday use helps us understand contemporary forms of social interaction.

Our essay draws from a study of interaction in a large and active online public forum. Studying rhetorical activity in open forums presents a number of methodological and conceptual challenges because the interactions are persistent and nonlinear in terms of when and how participants engage, and engagement often happens via textual fragments. We take up two related issues in this essay: one is the methodological challenge of how to study engagement in open digital places. We take up that issue by way of the example study featured here. The second issue is more conceptual and concerns how identity is leveraged as a form of rhetorical agency in these conversations. We argue that in the context of open forums like Science Buzz these identity performances are crucial as rhetorical agencies, creating space as they function to move discussion.

The authors report on a multiyear study designed to reveal how introducing a content management system (CMS) in an administrative office at a large organization affects the office’s writing and work practices. Their study found that users implemented the CMS in new and creative ways that the designers did not anticipate and that the choices users made in using the CMS were often driven not by technology but by the social implications the CMS held for their office. By contrasting how writers negotiated specific genres of writing before and after the CMS was introduced, the authors argue for increased attention to providing flexible technologies that enable writers to innovate new tools in response to the social needs of their writing environments. This approach must be driven by research on the implications of technology in workplace communities.

This article introduces a simple mapping tool called Grassroots, a software product from a longitudinal study examining the use of information communication technologies and knowledge work in communities. Grassroots is an asset-based mapping tool made possible by the Web 2.0 movement, a movement which allows for the creation of more adaptable interfaces by making data and underlying database structures more openly available via syndication and open source software. This article forwards three arguments. First is an argument about the nature of the knowledge work of everyday life, or an argument about the complex technological and rhetorical tasks necessary to solve commonplace problems through writing. Second is an argument about specific technologies and genres of community-based knowledge work, about why making maps is such an essential genre, and about why making asset maps is potentially transformative. Third is an argument about the making of Grassroots itself; a statement about how we should best express, test, and verify our theories about writing and knowledge work.

The authors report on a 3-year action-research project designed to facilitate public involvement in the planned dredging of a canal and subsequent disposal of the dredged sediments. Their study reveals ways that community members struggle to define the problem and work together as they gather, share, and understand data relevant to that problem. The authors argue that the primary goal of action research related to environmental risk should be to identify and support the strategies used by community members rather than to educate the public. The authors maintain that this approach must be supported by a thorough investigation of basic rhetorical issues (audience, genre, stases, invention), and they illustrate how they used this approach in their study.

Abstract Two project profiles depict content management as inquiry-driven practice. The first profile reflects on a project for a national professional organization that began with a deceptively simple request to improve the organization's website, but ended with recommendations that ran to the very core mission of the organization. The second profile focuses on an organization's current authoring practices and tools in order to prepare for a significant change: allowing users to develop and organize content. Notes 1The list also sweeps up a lot of field knowledge in a compressed format. In making this list, we especially acknowledge the work of CitationAlbers (2000), CitationApplen (2002), CitationCarter (2003), CitationClark (2002), CitationPullman (2005), Rockley (2001; 2003), and Sapienza (2002; 2004; 2007).

The spaces in which public deliberation most often takes place are institutionally, technologically, and scientifically complex. In this article, we argue that in order to participate, citizens must be able to invent valued knowledge. This invention requires using complex information technologies to access, assemble, and analyze information in order to produce the professional and technical performances expected in contemporary civic forums. We argue for a civic rhetoric that expands to research the complicated nature of interface technologies, the inventional practices of citizens as they use these technologies, and the pedagogical approaches to encourage the type of collaborative and coordinated work these invention strategies require.

New-media writing exerts pressure in ways that writing instruction typically has not. In this article, we map the infrastructural dynamics that support—or disrupt—newmedia writing instruction, drawing from a multimedia writing course taught at our institution. An infrastructural framework provides a robust tool for writing teachers to navigate and negotiate the institutional complexities that shape new-media writing and offers composers a path through which to navigate the systems within and across which they work. Further, an infrastructural framework focused on the when of newmedia composing creates space for reflection and change within institutional structures and networks.

Listening Up will change the way you view radical literacy education, offering a personal look at the Freirean ideas that guided Rachel Martin's early years of teaching, and the theories and classroom experiences that urged her to take a second look. Through her own compelling example, Martin demonstrates the power of a sustained dialogue between critical theory and classroom and community practice. The ideas Martin draws on help us think in new ways about how power works. They provide the possibility of seeing how teachers' own needs, fears, and desires might find a place in classroom inquiry as we come to see how our relationship to domination is a matter neither of complete acquiescence nor absolute resistance. While the goals of meaning-making and becoming colearners have become guideposts in radical teaching, Martin aims in a different direction. She advocates for a pedagogy that places teachers in a more genuine position of colearner as together with students, they question the meanings they make. Later chapters highlight the practical implications that notions of multiple voices and identities have for the teaching of writing and the questions they raise about the teaching of reading. Martin also describes community publishing projects. Poor and working-class people are too seldom able to have their written visions and strategies distributed, to become part of the way the world is described and possibilities for change are widely considered. Martin argues that community publishing does that, as it also links self-definition to self-determination.

We offer institutional critique as an activist methodology for changing institutions. Since institutions are rhetorical entities, rhetoric can be deployed to change them. In its effort to counter oppressive institutional structures, the field of rhetoric and com-position has focused its attention chiefly on the composition classroom, on the de-partment of English, and on disciplinary forms of critique. Our focus shifts the scene of action and argument to professional writing and to public discourse, using spatial methods adapted from postmodern geography and critical theory.

This article argues that professional writing researchers can help shape public policy by understanding policy making as a function of institutionalized rhetorical processes and by using an activist research stance to help generate the knowledge necessary to intervene. My goal is to argue for what activist technical writing research might look like, lay out an understanding of institutions that is helpful for influencing public policy, and illustrate the promises and the problems of both positions by using the case of a study focused on local HIV/AIDS policy making. According to this way of thinking, professional writing researchers can impact policy by helping change the processes by which policy gets made.

Procedural and Declarative Information in Software Manuals: Effects on Information Use, Task Performance, and Knowledge. Nicole Ummelen. Amsterdam: Rodopi, 1997. 224 pages. Standards for Online Communication: Publishing Information for the Internet/ World Wide Web/Help Systems/Corporate Intranets. JoAnn T. Hackos and Dawn M. Stevens. New York: Wiley, 1997. 380 pages (including index), plus CD‐ROM. Expanding Literacies: English Teaching and the New Workplace. Ed. Mary Sue Garay and Stephen A. Bernhardt. Albany: SUNY P, 1998. 383 pages.

In this article, we build on arguments in risk communication that the predominant linear risk communication models are problematic for their failure to consider audience and additional contextual issues. The “failure”; of these risk communication models has led, some scholars argue, to a number of ethical and communicative problems. We seek to extend the critique, arguing that “risk”; is socially constructed. The claim for the social construction of risk has significant implications for both risk communication and the roles of technical communicators in risk situations. We frame these implications as a “critical rhetoric”; of risk communication that (1) dissolves the separation of risk assessment from risk communication to locate epistemology within communicative processes; (2) foregrounds power in risk communication as a way to frame ethical audience involvement; (3) argues for the technical communicator as one possessing the research and writing skills necessary for the complex processes of constructing and communicating risk.