Technical Communication Quarterly Mar 2000

The issue of quality in professional documentation: How can academia make more of a difference?

Rachel Spilka University of Wisconsin–Milwaukee

Abstract

This article recommends strategies academics can use to contribute to an issue of great interest in industry: how best to define, measure, and achieve quality documentation. These strategies include contextualizing quality definitions, advocating the use of multiple quality measures, conducting research to identify specific heuristics for defining and measuring quality in particular workplace contexts, and partnering with industry to educate upper management about those heuristics and the benefits of promoting technical communicators to the strategic role of organizational “gatekeepers of quality.”

Journal
Technical Communication Quarterly
Published
2000-03-01
DOI
10.1080/10572250009364694
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Open Access
Closed
Topics
technical communication
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Citation Context

Cited by in this index (11)

  1. Watts (2021)
    Rethinking Graduate School Research Genres: Communicating With Industry, Writin…
    Journal of Technical Writing and Communication
  2. Batova (2018)
    Negotiating Multilingual Quality in Component Content-Management Environments
    IEEE Transactions on Professional Communication
  3. Andersen et al. (2015)
    The Current State of Component Content Management: An Integrative Literature Review
    IEEE Transactions on Professional Communication
  4. Batova (2014)
    Component Content Management and Quality of Information Products for Global Aud…
    IEEE Transactions on Professional Communication
  5. Walton (2013)
    Stakeholder Flux: Participation in Technology-Based International Development P…
    Journal of Business and Technical Communication
Show all 11 →
  1. Maher (2011)
    The Technical Communicator as Evangelist: Toward Critical and Rhetorical Litera…
    Journal of Technical Writing and Communication
  2. Koerber et al. (2008)
    Qualitative Sampling Methods: A Primer for Technical Communicators
    Journal of Business and Technical Communication
  3. Cooke et al. (2005)
    Connecting Usability Education and Research With Industry Needs and Practices
    IEEE Transactions on Professional Communication
  4. Abbott et al. (2005)
    How Academics and Practitioners Evaluate Technical Texts: A Focus Group Study
    Journal of Business and Technical Communication
  5. Carliner (2003)
    Characteristic-Based, Task-Based, and Results-Based: Three Value Systems for As…
    Technical Communication Quarterly
  6. Faber et al. (2002)
    Using Corporate-Based Methods to Assess Technical Communication Programs
    Journal of Technical Writing and Communication

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CrossRef global citation count: 13 View in citation network → Build reading path →

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