Culture, Communication, and ICT for Development: A Caribbean Study

Deborah Dysart-Gale ; Kristina Pitula Concordia University ; Thiruvengadam Radhakrishnan Concordia University

Abstract

Development projects in information and communication technologies may fail if local users perceive them as incompatible with existing work practices or cultural values. The present study examines cultural communication in the design of a prototype information-management system for the social service department of a developing Caribbean nation. The requirements-engineering process required communication within a culturally heterogeneous group of local and outside stakeholders. A capacity-building writing workshop sought to integrate the database into workplace practices. The experience highlights professional communication's role in mediating cultural difference and facilitating stakeholders' self-determination in the improvement of their work practices.

Journal
IEEE Transactions on Professional Communication
Published
2011-03-01
DOI
10.1109/tpc.2009.2035573
CompPile
Open Access
Closed
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Citation Context

Cited by in this index (6)

  1. Technical Communication Quarterly
  2. Technical Communication Quarterly
  3. Journal of Business and Technical Communication
  4. Technical Communication Quarterly
  5. Journal of Business and Technical Communication
Show all 6 →
  1. IEEE Transactions on Professional Communication

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