The contribution of electronic communication media to the design process: communicative and cultural implications

A.P.D. Van Luxemburg M&I/Partners ; J.M. Ulijn Eindhoven University of Technology ; N. Amare

Abstract

Innovation in a company's design process is increasingly a matter of cooperation between the company and its customers. New information and communication technology (ICT) possibilities such as electronic communication (EC) media generate even more opportunities for companies to collaborate with customers during the early stages of research and development. This exploratory study examined the design process of five Dutch firms and the cultural and communicative implications of cooperation in the design process between the supplier and the customer using EC media. We found that the selected use of EC media for communication between R&D and customers has a positive effect on the design process. We also discovered that the characteristics of the most suitable EC media depend on the design activity and that the corporate and professional cultures of both the company and its customers involved in the cooperation seem to affect the communication media used. Finally, the future use of new ICT in the design area is discussed.

Journal
IEEE Transactions on Professional Communication
Published
2002-12-01
DOI
10.1109/tpc.2002.805152
CompPile
Open Access
OA PDF Green
Topics
Export

Citation Context

Cited by in this index (7)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication
  3. Technical Communication Quarterly
  4. Technical Communication Quarterly
  5. Journal of Technical Writing and Communication
Show all 7 →
  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication

References (49) · 3 in this index

  1. The development of an innovation culture
    Manag. Accounting
  2. Innovation Management: How Frontrunners Stay Ahead
  3. Managing Innovation at the Company Level: A Study on Non-Sector-Specific Success Factors
  4. 10.1142/S0218495801000043
  5. Toward an Innovation Culture: What are its national, corporate, marketing and engineering…
Show all 49 →
  1. IEEE Transactions on Professional Communication
  2. 10.1108/md.1998.36.2.133.1
  3. IEEE Transactions on Professional Communication
  4. The effect of CMC and FTF on negotiation success between and R&D and manufacturing partne…
    Int. Negotiation on Innovation and Negotiation: The Medium
  5. Culture and Organizations: Software of the Mind
  6. Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Acro…
  7. 10.2307/2393392
  8. Technical communication in a multicultural world: How to make it an asset in managing int…
  9. 10.1002/1099-1379(200008)21:5<587::AID-JOB22>3.0.CO;2-5
  10. Beyond Culture
  11. 10.1075/z.87.03hal
  12. A comprehensive view of organizational management
    MSU Business Topics
  13. What is culture?
  14. The Corporate Culture Survival Kit: Sense and Nonsense About Cultural Change
  15. Culture’s Consequences: International Differences in Work-Related Values
  16. 10.1287/mnsc.32.5.554
  17. The changing value of communications technology
  18. 10.1207/S153277440904_4
  19. Technological development and the individual’s contact network
  20. Competing on Knowledge from Customers: Strategic Perspective on Managing Knowledge-Intens…
  21. Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency, and Quality
  22. The effect of national culture on negotiation success comparing operations and innovation…
    Int. Negotiation on Innovation and Negotiation: The Content
  23. 10.1145/214762.214766
  24. Elektronisch zaken doen: het effect op bedrijfsprocessen
  25. Competing in Chapter 2 of internet business (Inaugural Lecture)
  26. 10.1080/13662719900000008
  27. 10.1111/1540-5885.1720099
  28. On the road of electronic commerce—A business value framework, gaining competitive advant…
  29. Developing products on internet time
    Harvard Bus. Rev.
  30. Industrial Technological Development, A Network Approach
  31. Ontwerpmethodologie
  32. IEEE Transactions on Professional Communication
  33. Electronic mail and new methods for measuring media richness
  34. Communicating in Business and Technology: From Psycholinguistic Theory To International P…
  35. The New Media, Communication, Research and Technology
  36. The Social Psychology of Telecommunications
  37. De ingebedde onderneming: Innoveren in industriële netwerken
  38. Case Study Research, Design and Methods
  39. Qualitative Data Analysis, A Sourcebook of New Methods
  40. 10.5465/amr.1989.4308385
  41. 10.1177/002194360003700203
  42. Creative Design Support
    Graduation Project Report for Delft Univ. Technol. 2001 Carried out at Philips Design
  43. Collaborative Virtual Environments: Digital Places and Spaces for Interaction
  44. Interactieve klantrelaties in het ontwerpproces