Manual dexterity — What makes instructional manuals usable

James P. Gleason IBM (United States) ; Joan P. Wackerman

Abstract

A discussion is presented of how properly designed instructional manuals can meet the needs of operators of home computers, office systems, and word processing equipment. It also details several ways that structure and content presentation can help one produce more effective manuals.

Journal
IEEE Transactions on Professional Communication
Published
1984-06-01
DOI
10.1109/tpc.1984.6448794
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