Developing wordless instructions: A case history

Richard Hodgkinson IBM (United Kingdom) ; John Hughes

Abstract

Wordless instructions can circumvent language barriers, both technical and international, but several cycles of testing and revising are necessary to ensure their effectiveness. These cycles are described as they occurred in developing unpacking and setup instructions for the IBM SELECTRIC® II typewriter marketed in Europe. The lessons learned are expressed in ten recommendations.

Journal
IEEE Transactions on Professional Communication
Published
1982-06-01
DOI
10.1109/tpc.1982.6447758
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  1. IEEE Transactions on Professional Communication

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