User Perceptions of Actionability in Data Dashboards — Rhetoric & Composition

Journal of Business and Technical Communication Jul 2023 Open Access

User Perceptions of Actionability in Data Dashboards

Madeleine Sorapure University of California, Santa Barbara

Abstract

This article reports on a multiphase study designed to understand how nonexpert users interact with COVID-19 data dashboards, particularly in terms of the dashboards’ actionability, or ability to support decision making. Analysis of the videos and transcriptions of user interviews shows the variable relevance of proposed criteria for dashboard actionability and suggests additional criteria for users’ emotional responses to data and for the presentation of data at degrees of personal and local granularity. These findings advance an understanding of how nonexpert audiences interact with and derive value from complex visualized data.

Journal: Journal of Business and Technical Communication
Published: 2023-07-01
DOI: 10.1177/10506519231161611
Open Access: OA PDF Hybrid
Topics: multimodality

Citation Context

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