Lean Data Visualization: Considering Actionable Metrics for Technical Communication

Gustav Verhulsdonck Central Michigan University ; Vishal Shah Central Michigan University

Abstract

Analyzing data gathered around COVID-19 can increase our understanding of its spread and the social and economic impacts. Data visualizations can help various stakeholders understand the outbreak. To this end, this article seeks to understand how COVID-19 data dashboards utilized actionable metrics to inform various stakeholders. Used in lean methodology, actionable metrics specifically tie data visualization to actions to improve a specific situation. The authors discuss how actionable metrics were used in COVID-19 data dashboards to inspire actions of various stakeholders by modeling different outcomes through future projections. In turn, the authors explore how actionable metrics in data dashboards can inform new business and technical communication practices for data visualization.

Journal
Journal of Business and Technical Communication
Published
2021-01-01
DOI
10.1177/1050651920958500
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Citation Context

Cited by in this index (7)

  1. Communication Design Quarterly
  2. Journal of Technical Writing and Communication
  3. Technical Communication Quarterly
  4. Communication Design Quarterly
  5. Communication Design Quarterly
Show all 7 →
  1. Journal of Business and Technical Communication
  2. Journal of Business and Technical Communication

References (7) · 3 in this index

  1. Communication Design Quarterly
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  3. Journal of Business and Technical Communication
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  5. Lean technical communication: Toward sustainable program innovation
Show all 7 →
  1. Technical Communication
  2. Journal of Business and Technical Communication