Formal Communications’ Role in Knowledge Work: Evidence From Projects

Journal of Business and Technical Communication Apr 2020

Formal Communications’ Role in Knowledge Work: Evidence From Projects

Priscilla S. Rogers University of Michigan–Ann Arbor ; Lisa A. Pawlik ; Barbara L. Shwom

Abstract

To investigate the contribution of formal communications (FCs) to problem-solving knowledge work, this study examines survey, interview, and observational data from 212 teams who produced contracting documents, reports, and PowerPoint presentations while working on projects for diverse organizations worldwide. The study found that these FCs engaged teams in a contextual–conceptual dynamic involving interactive pairs of integral work activities. The findings validate, integrate, and extend prior scholarship on organizational genres, writing to learn, and the role of material texts in the work process, leading to a comprehensive framework that pinpoints opportunities for managing FCs to achieve their fullest potential.

Journal: Journal of Business and Technical Communication
Published: 2020-04-01
DOI: 10.1177/1050651919892039
Open Access: Closed
Topics: writing across the curriculum

Citation Context

Cited by in this index (1)

Zhang et al. (2021)

Discursive Communication Strategies for Introducing Innovative Products: The Co…

Journal of Business and Technical Communication

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