Formal Communications’ Role in Knowledge Work: Evidence From Projects

Priscilla S. Rogers University of Michigan–Ann Arbor ; Lisa A. Pawlik ; Barbara L. Shwom

Abstract

To investigate the contribution of formal communications (FCs) to problem-solving knowledge work, this study examines survey, interview, and observational data from 212 teams who produced contracting documents, reports, and PowerPoint presentations while working on projects for diverse organizations worldwide. The study found that these FCs engaged teams in a contextual–conceptual dynamic involving interactive pairs of integral work activities. The findings validate, integrate, and extend prior scholarship on organizational genres, writing to learn, and the role of material texts in the work process, leading to a comprehensive framework that pinpoints opportunities for managing FCs to achieve their fullest potential.

Journal
Journal of Business and Technical Communication
Published
2020-04-01
DOI
10.1177/1050651919892039
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Cited by in this index (2)

  1. Business and Professional Communication Quarterly
  2. Journal of Business and Technical Communication

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