“Lock the Doors”

Journal of Business and Technical Communication Jul 2014

Sky Marsen Victoria University of Wellington

Abstract

Using a narrative–semiotic approach, this article explores the decisions, plans, and actions involved in dealing with organizational risks and crises. It describes a model, or methodological framework, for crisis analysis as well as for organizational learning aimed at crisis management and prevention. The model is based on the interrelational positioning of the relevant agents (project managers, project team members, and stakeholders), the discourses produced by these agents, and their actions. This model is valuable for understanding the situations, goals, motivations, and anxieties that underlie the risk assessment and actions taken during crises. To illustrate the theoretical discussion, the article analyzes the Columbia Space Shuttle accident of 2003.

Journal: Journal of Business and Technical Communication
Published: 2014-07-01
DOI: 10.1177/1050651914524781
Open Access: Closed
Topics: multimodality multilingual writers

Citation Context

Cited by in this index (2)

Sánchez (2025)

Cultivating <i>Phronesis</i> through Wicked Stories

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Yim et al. (2019)

Why Legitimacy Matters in Crisis Communication: A Case Study of the “Nut Rage” …

Journal of Business and Technical Communication

Cites in this index (1)

Dombrowski (2006)

The Two Shuttle Accident Reports: Context and Culture in Technical Communication

Journal of Technical Writing and Communication

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“Lock the Doors”

Abstract

Citation Context

Cited by in this index (2)

Cites in this index (1)

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