User Perceptions of E-Mail at Work

David D. Dawley ; William P. Anthony Florida State University

Abstract

This article examines employee sentiments concerning the use of e-mail. An exploratory study at one state agency was used to create a survey of employee perceptions of e-mail use. The survey was then administered to a second state agency. The survey findings show that although most employees found e-mail to be highly useful, they also complained of information overload. The findings also suggest that employees perceive peer misuse and lack of peer training to be culprits of e-mail overload. The article discusses the theoretical implications of the study and makes recommendations for improving e-mail training.

Journal
Journal of Business and Technical Communication
Published
2003-04-01
DOI
10.1177/1050651902250947
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Citation Context

Cited by in this index (3)

  1. Technical Communication Quarterly
  2. Written Communication
  3. Journal of Business and Technical Communication

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