Assessment of the Listening Styles Inventory

Journal of Business and Technical Communication Jan 2003

Assessment of the Listening Styles Inventory

C. Glenn Pearce ; Iris W. Johnson ; Randolph T. Barker Virginia Commonwealth University

Abstract

This article describes the authors’ progress in establishing the validity and reliability of the Listening Styles Inventory (LSI) following their initial report in an earlier study (Barker, Pearce, and Johnson). The LSI provides managers with a self-administered tool for determining their own perceived listening effectiveness. The authors examined the data provided by 359 respondents in diverse managerial groups using factor analysis, Cronbach’s alpha, Spearman’s rank order coefficient, structured interviews, expert observation, the Statistical Analysis System General Linear Model (GLM) procedure (analysis of variance), and a Tukey Student Range (honestly significant difference or HSD) test. The results yielded further evidence of the validity and reliability of the LSI as a self-administered diagnostic listening tool. The authors conclude that the LSI in its present form can serve as a guide for assessing a manager’s perceived listening effectiveness, but further research is needed to refine the instrument and to test other managerial groups.

Journal: Journal of Business and Technical Communication
Published: 2003-01-01
DOI: 10.1177/1050651902238546
Open Access: Closed
Topics: quantitative research multimodality voice and style

Citation Context

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An Investigation of Perceived Managerial Listening Ability

Journal of Business and Technical Communication

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