Communication Design Quarterly Sep 2015 Open Access

The hospitalist model: are hospitals informing patients?

Debra Burleson Baylor University

Abstract

A primary information source for many patients and caregivers is an organization's website. This study analyzes 17 of the top hospitals in the U.S. to determine how they are communicating about the role of the hospitalist in the care of patients. Beginning with a review of the evolution and implantation of the hospitalist in the hospital setting, this paper then goes on to outline the information gathered and analyzed from the websites used in this study. The findings indicate that hospital systems need to improve the types and kinds of communication that it posts on their websites to assist patients with their information needs.

Journal
Communication Design Quarterly
Published
2015-09-17
DOI
10.1145/2826972.2826977
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