Journal of Business and Technical Communication Apr 2014

Communication Challenges in the Hospital Setting: A Comparative Case Study of Hospitalists’ and Patients’ Perceptions

Debra Burleson Baylor University

Abstract

Hospitals have encountered significant changes since implementing the hospitalist model. The changes have been most prevalent in the communication between patients, primary care physicians, specialists, and hospitalists. This comparative case study examines hospitalists’ and patients’ perceptions of communication challenges. During interviews, hospitalists reported that most of their communication challenges related to patients and their families. But during group sessions, hospitalists reported that less than one third of their communication challenges related to patients and their families. A comparison of patients’ and hospitalists’ perceptions demonstrates that there are critical gaps in patient education that affect patients’ care and their trust in their caregivers.

Journal
Journal of Business and Technical Communication
Published
2014-04-01
DOI
10.1177/1050651913513901
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Open Access
Closed
Topics
qualitative research affect and writing
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Citation Context

Cited by in this index (9)

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CrossRef global citation count: 15 View in citation network → Build reading path →

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