Journal of Business and Technical Communication Apr 2014

Communication Challenges in the Hospital Setting

Debra Burleson Baylor University

Abstract

Hospitals have encountered significant changes since implementing the hospitalist model. The changes have been most prevalent in the communication between patients, primary care physicians, specialists, and hospitalists. This comparative case study examines hospitalists’ and patients’ perceptions of communication challenges. During interviews, hospitalists reported that most of their communication challenges related to patients and their families. But during group sessions, hospitalists reported that less than one third of their communication challenges related to patients and their families. A comparison of patients’ and hospitalists’ perceptions demonstrates that there are critical gaps in patient education that affect patients’ care and their trust in their caregivers.

Journal
Journal of Business and Technical Communication
Published
2014-04-01
DOI
10.1177/1050651913513901
Open Access
Closed
Topics
qualitative research multimodality affect and writing

Citation Context

Cited by in this index (5)

  1. Alexander et al. (2021)
    Health and Wellness as Resistance: Tactical Folk Medicine
    Technical Communication Quarterly
  2. Meloncon et al. (2019)
    Empirical Research in Technical and Professional Communication: A 5-Year Examin…
    Journal of Technical Writing and Communication
  3. Hannah et al. (2018)
    Mapping the Terrain: Examining the Conditions for Alignment Between the Rhetori…
    Technical Communication Quarterly
  4. Angeli et al. (2018)
    Introduction to the Special Issue: Medical Humanities and/or the Rhetoric of He…
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  5. Lawrence (2015)
    Book Review: Vaccinations and Public Concern in History: Legend, Rumor, and Ris…
    Journal of Business and Technical Communication

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    Written Communication
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    Journal of Business and Technical Communication
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    Journal of Business and Technical Communication
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    Journal of Business and Technical Communication
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    Journal of Business and Technical Communication
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