Researching and communicating the complexity of IT image management

Communication Design Quarterly Apr 2013

Researching and communicating the complexity of IT image management

Jenny Shirey ; Ann Charng ; Quynh Nguyen

Abstract

Today, the process of image management is extremely time-consuming for IT administrators. Until now, this complicated process has not been extensively explored by design researchers. During a recent research study at Citrix, we interviewed 17 IT professionals. We used a process we call "adaptive interviewing," a flexible methodology that could accommodate the various infrastructures of IT organizations and the diversity of ways that administrators handle image management. While conducting our interviews, we worked with our information designer to create several visualizations of our data. Ultimately, we found that supplementing interviews with information visualizations is a powerful way to explore, understand, and explain the complex system of IT image management.

Journal: Communication Design Quarterly
Published: 2013-04-01
DOI: 10.1145/2466489.2466496
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Topics: multimodality technical communication

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