Communication Design Quarterly Apr 2013 Open Access

Researching and communicating the complexity of IT image management

Jenny Shirey Citrix (Switzerland) ; Ann Charng Citrix (United States) ; Quynh Nguyen

Abstract

Today, the process of image management is extremely time-consuming for IT administrators. Until now, this complicated process has not been extensively explored by design researchers. During a recent research study at Citrix, we interviewed 17 IT professionals. We used a process we call "adaptive interviewing," a flexible methodology that could accommodate the various infrastructures of IT organizations and the diversity of ways that administrators handle image management. While conducting our interviews, we worked with our information designer to create several visualizations of our data. Ultimately, we found that supplementing interviews with information visualizations is a powerful way to explore, understand, and explain the complex system of IT image management.

Journal
Communication Design Quarterly
Published
2013-04-01
DOI
10.1145/2466489.2466496
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Open Access
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Topics
technical communication race and writing
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References (5)

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