Business and Professional Communication Quarterly Nov 2024

Communication Apprehension in the Workplace: The Role of Position and Facilitation Skills

Atsuko Kaneko

Abstract

Communication apprehension (CA) is widely recognized as a significant inhibitor of communication and performance, making its management crucial. This study explored the connections between gender, managerial status, communication frequency, and discussion skills in explaining CA in the Japanese working population ( N = 300). Our findings suggest that facilitation skills explain CA better than personal attributes or communication frequency and that the gender difference in CA was only observed in nonmanagers. We discuss the implications of our findings for research and education.

Journal
Business and Professional Communication Quarterly
Published
2024-11-13
DOI
10.1177/23294906241295696
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Topics
writing across the curriculum

Citation Context

Cited by in this index (0)

No articles in this index cite this work.

Cites in this index (3)

  1. Cardon et al. (2023)
    Communication Apprehension in the Workplace: Focusing on Inclusion
    Business and Professional Communication Quarterly
  2. Cavanagh et al. (2019)
    Increasing Oral Communication Self-Efficacy Improves Oral Communication and Gen…
    Business and Professional Communication Quarterly
  3. Autman et al. (2017)
    Reexamining the Writing Apprehension Measure
    Business and Professional Communication Quarterly
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