Management practices are changing globally due to rapid workplace digitalization. The COVID-19 pandemic has created new demands for management and affected how information and communication technology and communication channels are used in everyday work. Despite the centrality of competent communication in the workplace, little is known about how managers can conduct technology-mediated communication appropriately and effectively. This article presents a problematizing review that develops and articulates a theoretical framework of managers’ technology-mediated communication competence (TMCC). The framework is based on business, management, and communication research that presents managerial TMCC as a critical process influencing individual, group, and organizational outcomes.

In the international business (IB) research field, many have suggested paradigmatic changes to address the complexity of cultural issues. Different paradigms represent different approaches to culture, and in this study, we apply positivist, interpretive, and critical approaches in the context of IB relationships. To address these different approaches within IB instruction, we introduce the theory of interpersonal knowledge. By utilizing this theory and examples of how to analyze business relationships using different approaches to culture, IB teachers can clarify the different approaches and help their students deepen their understanding of the meaning of interpersonal-level analysis in intercultural business settings.

In this article, we present a study focusing on the learning experiences of business students in an organizational and marketing communication course. The pedagogical approaches of a flipped classroom, collaborative inquiry, and communication in the disciplines guided the planning of the course. A mixed-methods approach was used. The key findings include positive student evaluations of the pedagogies utilized. Moreover, a wide variety of learning outcomes was reported, particularly in the fields of crisis communication and workplace communication. The pedagogies utilized enabled a comprehensive model for teaching communication and contributed to relevant learning experiences and skill development for the 21st century.