E-mail style has received little attention from corporations and other institutions. The absence of stylistic guidelines may create problems: communicating inappropriately with some audiences, losing sight of the message purpose, or wasting company resources in other ways. To solve such problems, technical communicators can use their unique abilities to promote e-mail formats that consider the strengths and limitations of the medium in addition to the traditional concerns with audience, purpose, and content of messages.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The legal and ethical issues raised by the ability to use desktop scanners to convert images into digital data for manipulation, enhancement, and eventual incorporation into a publication are discussed. Potential legal problems involve copyright infringement and libel, both of which are familiar concerns to technical writers, although they tend to be associated with text rather than graphic images. Ethical issues raised by the available technology include concerns about enhanced advertisements. To maintain public confidence in digitally processed images, technical communicators in academia must provide guidelines for their students, both US and international, who will encounter many of these legal and ethical issues in the workplace.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

When the professional who teaches technical communication uses quality control techniques that are common in industry, technical reports and presentations show continual improvement. These techniques emphasize participative management, which in the classroom means student involvement in improving the process of writing a technical paper or making a technical presentation. Another effective technique derived from industrial management is applying quality control at checkpoints during the process instead of relying on control points at its end. A third improvement technique used by successful Japanese managers encourages and rewards suggestions to an extent unmatched even by the best US programs. The author describes the application of these industrial management techniques in the technical communication classroom. She reports that these techniques help create a strong classroom culture that helps students improve the quality of their work.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>