Quality improvement in technical documents and presentations: application in the classroom

R.B. Horowitz

doi:10.1109/47.31624

IEEE Transactions on Professional Communication Jan 1989

Quality improvement in technical documents and presentations: application in the classroom

R.B. Horowitz

Abstract

When the professional who teaches technical communication uses quality control techniques that are common in industry, technical reports and presentations show continual improvement. These techniques emphasize participative management, which in the classroom means student involvement in improving the process of writing a technical paper or making a technical presentation. Another effective technique derived from industrial management is applying quality control at checkpoints during the process instead of relying on control points at its end. A third improvement technique used by successful Japanese managers encourages and rewards suggestions to an extent unmatched even by the best US programs. The author describes the application of these industrial management techniques in the technical communication classroom. She reports that these techniques help create a strong classroom culture that helps students improve the quality of their work.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Journal: IEEE Transactions on Professional Communication
Published: 1989-01-01
DOI: 10.1109/47.31624
CompPile
Open Access: Closed
Topics: technical communication professional writing
Export: BibTeX RIS

Citation Context

Cited by in this index (0)

No articles in this index cite this work.

References (15)

deal (1982)

Corporate Cultures The Rites and Rituals of Corporate Life
10.1016/0090-2616(83)90030-X

↗
monroe (1975)

Principles of Speech Communication
(0)
(0)

Show all 15 →

manji (1988)

New Mazda Plant

Automation
imai (1986)

The Kaizen (Ky zen) The Key to Japan s Competitive Success
(0)
(0)
(0)
horowitz (1988)

Kaizen in the Classroom: Using Japanese Management Techniques to Improve Technical Commun…

Issues in Writing
10.1108/13673270910962941

↗
10.1109/IPCC.1988.23993

↗
trimbur (1985)

Perspectives on Research and Scholarship in Composition
philbin (1987)

Teaching Collaborative Writing

Technical Communication

CrossRef global citation count: 3 View in citation network → Build reading path →

Quality improvement in technical documents and presentations: application in the classroom

Abstract

Citation Context

Cited by in this index (0)

References (15)

Related Articles