Qualitative and then quantitative analysis of student review comments assessing peer review instructions found that students needed even more direction and structure than initially given. Specifically, shorter feedback statements—a twenty-one-to forty-word range—can be useful if they provide both evaluative and suggestive comments to guide revision.

In this article, we share strategies and data from a study constructed in a faculty learning community using course analytics to design, deliver, and track instructor-student communication—in the form of “nudges”—to improve student success. Although we do not feel comfortable making generalized conclusions from such a small sample, we think our data suggests that many students positively benefited from grade-based nudging. We also think it was extremely important that our nudging interventions focused on all students within the class, not only those who were not doing well. However, we acknowledge that the majority of the instructors said this type of work takes time.

This program profile describes the process the Writing Program at the University of Arizona took to create a pathway to course completion for students during the pandemic-induced remote transition in Spring 2020. While the majority of students continued to have access to the hardware and software necessary to complete the term online, some students did not have these critical access requirements. We designed an independent study style correspondence packet that harkens back to traditional distance education offerings. Recognizing that students might not have access to the web or library for research, instructional materials, or printers, the packets allowed students to use the resources to which they had access and mail in their materials to complete their courses. Designing and implementing this course packet allowed us to continue our mission of inclusion in a moment of crisis by meeting our students where they were as they were displaced from the institutional spaces they had been relying upon to finish their coursework. This work has given us language to use in helping our instructors continue to support their students in crisis.

Online writing courses have developed in importance to meet student learning and institutional expectations; over time, a controversy about training online instructors and building sustainable programs has emerged. This article relates training demands within the University of Arizona’s Writing Program and development of an online professional & technical writing certificate. The article proposes training instructors with master courses and building a sustained program through a participatory design to create a professional and integrated environment.