Research on user–database interaction studies the communication issues among users with various roles, such as end-user, requirement analyst, database designer, query programmer, as well as between users and databases through various database management systems. Many topics are included. Common topics include the formal languages used in database models and queries, with focus on designer and user writing effectiveness and efficiency, as well as end-user comprehension and problem solving capabilities. Research results are generally applicable to the communication processes for users, user training, and the design of database management systems, such as query interfaces and choice of database models.

This paper examines two components of the user-database interface: the data modeling constructs used to represent the database structure and the query language constructs used for data retrieval. From a theoretical perspective, if both the data modeling and query language support high-level abstractions (HLAs), such as generalization and composition, then the "semantic distance" between the user and the interface will be reduced. We used an in-depth verbal protocol study to explore how users were able to effectively complete two tasks: constructing a data model with HLAs and formulating queries against the data model. Results suggest that a successful strategy for modeling with HLAs involves the systematic transition between higher and lower levels of abstraction. In addition, there is some support for the idea that there is a "productivity payoff" to modeling with HLAs, because subsequent query can be simplified.

Understanding data-modeling performance can provide valuable lessons for the selection, training, research, and development of data models. Data modeling is the process of transforming expressions in loose natural language communications into formal diagrammatic or tabular expressions. While researchers generally agree that abstraction levels can be used to explain general performance differences across models, empirical studies have reported many construct level results that cannot be explained. To explore further explanations, we develop a set of model-specific construct complexity values based on both theoretical and empirical support from complexity research in databases and other areas. We find that abstraction levels and complexity values together are capable of providing a consistent explanation of laboratory experiment data. In our experiment, data were drawn from three models: the relational model, the extended-entity-relationship model, and the object-oriented model. With the newly developed complexity measures, a consistent explanation can be made for findings from other studies which provide sufficient model details for complexity values to be calculated.

Geospatio-temporal conceptual models provide a mechanism to explicitly represent geospatial and temporal aspects of applications. Such models, which focus on both "what" and "when/where," need to be more expressive than conventional conceptual models (e.g., the ER model), which primarily focus on "what" is important for a given application. In this study, we view conceptual schema comprehension of geospatio-temporal data semantics in terms of matching the external problem representation (that is, the conceptual schema) to the problem-solving task (that is, syntactic and semantic comprehension tasks), an argument based on the theory of cognitive fit. Our theory suggests that an external problem representation that matches the problem solver's internal task representation will enhance performance, for example, in comprehending such schemas. To assess performance on geospatio-temporal schema comprehension tasks, we conducted a laboratory experiment using two semantically identical conceptual schemas, one of which mapped closely to the internal task representation while the other did not. As expected, we found that the geospatio-temporal conceptual schema that corresponded to the internal representation of the task enhanced the accuracy of schema comprehension; comprehension time was equivalent for both. Cognitive fit between the internal representation of the task and conceptual schemas with geospatio-temporal annotations was, therefore, manifested in accuracy of schema comprehension and not in time for problem solution. Our findings suggest that the annotated schemas facilitate understanding of data semantics represented on the schema.

Research on the transition from school to work suggests that students entering the workplace struggle to adapt their writing and speaking to individual audiences. To address this problem, the article presents principles for using problem-based learning to design assignments that teach students to tailor communication to the needs of audiences. The approach focuses not on specific workplace documents but on the higher order workplace practice of effectively connecting documents and presentations to audience needs, and designing communication accordingly. A two-year study of capstone design courses suggests that the approach encourages students to explicitly consider audience needs when composing.

We present a user-centered database query language called QBT (Query By Templates) for user communication with databases containing complex structured data, such as data stored in the Extensible Markup Language (XML). XML has revolutionized data storage as well as representation and transfer methods in today's internet applications. The growing popularity of XML as a language for the representation of data has enabled its use for several applications involving storage, interchange, and retrieval of data. Several textual query languages have been proposed for XML retrieval, including the World Wide Web Consortium's (W3C) recommendation of XQuery. Native XML database systems have been implemented, all of which provide methods for user communication with the database, although most communication methods use text-based query languages or form-based interfaces. QBT, the language presented here, is one of the first attempts toward a generalized alternative language that is based on human factors of familiarity. It is ideal for documents with a simple yet highly recognizable layout (e.g., poems, dictionaries, journals, etc.). We present the QBT language and report results from an initial usability test that shows promise for this type of an interface as a generalized user-database communication method.

This case study focuses on the role of language in managing organizational change. We examined the campaign and rhetorical strategies used by a major US airline to persuade customer service employees not to vote for Teamsters Union representation. The company's anti-union campaign documents included internal memos, letters, and emails. If included in a professional or technical communication course, these documents provide a powerful case for students to explore the role of written communication within a changing organization. We situate the case in the context of relevant literature and provide background information. We also include learning outcomes, methods, and implications.

In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design.

Collaborative tools typically employ linear threading for representing and organizing the contributions of the discussants. We argue that linear representations provide little support for the conceptualization, contextualization, and visualization of the discussion. To address these drawbacks, we propose the usage of semantic networks for representing discussions. In this paper, we demonstrate the applicability of semantic network representation to discussions through the development of a prototype named CollectiveThought. We also test some of the potential benefits of semantic network discussion representation with an empirical study. More specifically, we compare these two modes of discussion representation (i.e., linear versus semantic network) in terms of effects on the communication process as measured by perceived contextualization and on the communication outcome as measured by mutual understanding, using both subjective and objective indicators. The results show that semantic network discussion representation leads to a higher level of perceived contextualization and better mutual understanding.

Virtual teams face challenges arising from geographical distance, cultural differences, and differing modes of interaction. Team leaders in particular face these challenges because they are primarily responsible for efficient team management. Technology choices made by leaders have become a focus of interest in communication studies, but questions regarding media choice in virtual teams have not been widely studied. This article describes an in-depth, ethnographic exploration of Finnish virtual team leaders who work in natural teams in organizational contexts. The principal goal was to examine their choice of communication technologies in daily work. The results indicate that the choice was based on four factors. First, there are two factors that are person-related: ACCESSIBILITY and SOCIAL DISTANCE. Accessibility refers to people's ease of access through a particular medium, and social distance suggests that the technology selection is based on the social distance between the persons involved. Second, there are two task-related factors: idea sharing and informing. These factors describe team leaders' media selection by the nature of the task at hand. The findings suggest that team leaders' technology choice can be partly explained by traditional media selection theories, but in virtual contexts, accessibility becomes an important determinant of which technology is chosen.

Firms that are trying to stay competitive in the current business environment often require the use of groups. The popularity of group work is tied to the promise of improved productivity via the pooling of information, knowledge, and skills. In recent years, group work has been expanded to virtual or distributed environments. However, there are questions about how aspects of group work-specifically group size and social presence-impact group members' ability to voice opinions. This study examines groups of two sizes in three distinct social presence settings: face-to-face, face-to-face using collaborative software, and virtual using collaborative software. This study finds that both group size and social presence affect individual instrumental voice, value-expressive voice, and the group interaction process. The results show that by increasing social presence through the use of collaborative software, it is possible to lessen the negative impact of increasing group size. These results should be of interest to the increasing number of organizations that are implementing virtual group environments.

Writing tutors are encouraged to use compliments in their interactions with technical writing students. However, the form of compliments strongly influences how they function. Specifically, formulaic compliments like "It's good" function differently from nonformulaic compliments like "The size is excellent in terms of visually aiding the reader." A total of 107 compliments were analyzed from 13 interactions between 12 writing tutors and 12 engineering students. About 61% of tutors' compliments followed one of six formulae, and about 39% were nonformulaic. Formulaic compliments were general and mainly performed a phatic function, filling pauses and avoiding silence, particularly in interaction closings. Nonformulaic compliments were more specific and individualized, and they may, therefore, be more instructive than formulaic compliments. Nonformulaic compliments also performed an exploratory function, allowing participants to renegotiate discourse status. This study points to other avenues of research, particularly research that systemically examines writers' perceptions of formulaic and nonformulaic feedback, such as compliments.

With today's business environments no longer confined to national borders, much work is undertaken in global virtual teams. Such teams consist of members located in different countries that communicate via technology media to complete a project task. Much of the research in this area has been focused on the technological aspects of such environments; there is, however, a lack of research into the behavioral aspects and the issue of cultural differences in particular. It has been acknowledged that when cultural diversity is neither recognized nor acted upon, significant challenges can arise for the team. Current advice in the literature suggests that team members should adapt their normal working behavior in consideration of cultural differences. However, there is little indication of how team members should do so. This study investigated if and/or how team members adapt their behavior in cross-cultural virtual teams. The results of this study indicate that team members can adapt their behavior in both spoken and written communication as well as allowing for religious beliefs and time zone differences. This paper discusses specifically how behavior can be adapted, including a discussion of behaviors that caused concern. Finally, a framework of behavioral adaptations is presented for ways to improve cross-cultural virtual team interactions.

The 25 European Union (EU) Member States require that their residents' personal information not be transferred to countries that do not protect that information adequately. In 2000, the EU ruled that the United States (US), through its voluntary Safe Harbor program, met that requirement. Since that time, however, the EU has charged that many US companies that claim to be in compliance with Safe Harbor policies are not. In this article, I report on a study of the privacy-policy statements of 20 randomly selected US companies that claim to be in compliance. Of the 20, 19 are not in compliance. This study argues that as EU Member States begin to examine Safe Harbor carefully, they are likely to force US companies to adhere to more stringent privacy policies. The burden of this adherence will be borne by US IT professionals.

Workforce communication skills are essential to engineers' job success, but research shows that engineering graduates do not have the level of oral and written communication skills that jobs require. At Georgia Institute of Technology, the results of interviews with engineers, supervisors, and senior executives have been used to integrate workforce communication skills into Industrial Engineering Senior Design. The process used to collect the data is described along with the resulting educational approach. The incorporation of the identified workforce communication skills into the capstone course is then detailed. Preliminary feedback is reported and extensions to other engineering disciplines are discussed.

Instant Messaging (IM) features informal writing styles such as the omission of punctuation. Punctuation plays an important role in representing prosody and facilitating syntactic processing during communication. The discrepancy between the recognized importance and actual inadequate usage of punctuation in IM calls for establishing punctuation convention for more effective online communication. The research uniquely reported here addressed two research questions. The first was whether punctuation had an impact on the effectiveness of IM. The results of an empirical study showed that the majority of surveyed participants perceived punctuation to be somewhat important. This led to the investigation of the second research question: how to restore omitted punctuation in instant messaging to help develop punctuation convention effectively? We designed and implemented a technical solution for recovering punctuation based on heuristics rules and an evaluation of this approach showed satisfactory performance. A detailed analysis of punctuation in archived instant messages revealed several patterns of omitted punctuation. The findings of this research not only advance our understanding of the stylistic convention, but also provide positive evidence for establishing punctuation convention in IM. As IM continues to pervade daily communication, punctuation convention in IM deserves closer attention.

This study extends the theory of recognition primed decision-making by applying it to groups. An experiment was conducted in which teams made resource allocation decisions while physically dispersed and supported with a shared virtual work surface (What You See Is What I See-WYSIWIS). The task required teams to recognize patterns and collaborate to allocate their resources appropriately. The experiment explored the use of tools (item versus chunk level communication) designed to minimize the cognitive effort required to recognize and communicate patterns among team members. Dependent measures included pattern communication correctness, pattern communication time, resource allocation time, and outcome quality. All teams received significant financial rewards in direct proportion to their outcome quality. Teams supported with the pattern-communicating tools had significantly higher outcome quality and significantly less resource movements and allocation time than teams in the control condition. Further, the teams that used the chunk-communicating tool performed significantly better than the teams supported with an item-communicating tool.

Asynchronous-distributed (AD) collaborative writing (CW) is an important form of the growing trend of distributed work. However, AD CW typically results in multiple process losses. We argue that using advanced writing technologies designed for AD work alone is not sufficient by itself to overcome these losses. Instead, adopting high levels of process structure delivered in the form of explicitly written procedural scripts can improve the results of AD CW groups. We performed an experiment with over 500 participants working in groups supported by advanced CW technologies that were designed for AD work. Participants were given six weeks to conduct their work. We found that high levels of process structure in novice AD CW groups that worked on a moderately complex task created significantly better outcomes than did groups using low levels of process structure. Groups with high levels of process structure had better results in terms of production, document quality, satisfaction, relationships, and communication. In no case did low-structure groups outperform high-structure groups. This research supports our hypothesis that increased process structure delivered in the form of a repeatable process script can decrease process losses and increase process gains in novice AD CW groups. We conclude that it is not sufficient to give novice AD writing groups CW technology and time to conduct their tasks; these groups also need appropriate procedural support, which can be provided effectively through written scripts.

Technical communicators need to be prepared for the challenges of international communication. This tutorial focuses on the need for technical communication faculty to prepare students to be skilled intercultural communicators and to play a role on the translation team. The tutorial begins with a discussion of the importance of writing for translation in the international workplace and then presents specific assignments designed to instruct students in intercultural communication and give them experience writing for translation. In addition to introducing students to the cultural issues that impact the creation of documentation for international audiences, these assignments also serve to reinforce core skills recognized as vital to professional success in the field of technical communication. Taken together, these assignments can be used as the basis for a course in international technical communication. An appendix to the tutorial includes numerous resources available to faculty who want either to develop a course in international technical communication or to include some of the assignments in existing technical communication courses.

This index covers all technical items - papers, correspondence, reviews, etc. - that appeared in this periodical during the year, and items from previous years that were commented upon or corrected in this year. Departments and other items may also be covered if they have been judged to have archival value. The Author Index contains the primary entry for each item, listed under the first author's name. The primary entry includes the co-authors' names, the title of the paper or other item, and its location, specified by the publication abbreviation, year, month, and inclusive pagination. The Subject Index contains entries describing the item under all appropriate subject headings, plus the first author's name, the publication abbreviation, month, and year, and inclusive pages. Note that the item title is found only under he primary entry in the Author Index.