Cognitive Mapping Techniques for User–Database Interaction

Abstract

In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design.

Journal
IEEE Transactions on Professional Communication
Published
2006-06-01
DOI
10.1109/tpc.2006.875074
CompPile
Open Access
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Cited by in this index (2)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication

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