Cognitive Mapping Techniques for User–Database Interaction

Abstract

In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion on how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques-causal mapping, semantic mapping, and concept mapping-are introduced as techniques to elicit an individual's belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design.

Journal
IEEE Transactions on Professional Communication
Published
2006-06-01
DOI
10.1109/tpc.2006.875074
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Cited by in this index (2)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication

Cites in this index (2)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication
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