<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Background:</i></b> Practitioners, academics, and accrediting boards all recognize the importance of communication to the work of engineers, but ensuring that engineering students graduate with effective communication skills continues to be a challenge for programs. Our project examines this problem within our institutional context, with the goal of serving local needs while extending the literature on engineering communication. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Prior research identifies communication skill gaps, examines the effectiveness of various approaches to teaching engineering communication, and highlights issues of knowledge transfer. Few studies collect both academic and practitioner perspectives. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. How effectively does the required first-year course provide students with foundational engineering communication skills? 2. How much do students’ communication abilities improve by the time they complete the engineering capstone course in their final semester? 3. To what extent are engineering students graduating with the communication skills they will need to succeed professionally? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research methodology:</i></b> This study involved technical and professional communication instructors’ analysis of student communication work from two courses: 1. first-year engineering communication and 2. the engineering capstone. The study also included surveys of and follow-up interviews with engineering practitioners regarding the communication skills of capstone students and recent engineering graduates more generally. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results:</i></b> Student work from the first-year engineering communication course was weak; communication work from the capstone was not substantially stronger, even though students were provided with a detailed template for each assignment. The survey and interviews suggest that practitioners tended to view capstone students’ communication skills favorably but found the skills of new hires who were recent graduates to be weaker. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusions:</i></b> The data emphasize the shortcomings of stand-alone communication courses, issues with knowledge transfer, and the role of institutional contexts.

Background: The lab report is a commonly assigned genre in engineering lab courses; however, students often have difficulties meeting the expectations of writing in engineering labs. At the same time, it is challenging for engineering faculty to instruct lab report writing because they are often under-supported in writing pedagogies and usually unfamiliar with the extent of students' prior writing knowledge. Literature review: Literature on technical communication in engineering addresses the importance of a rhetorical approach to writing instruction, as well as an emphasis on genre. Extending this literature, research into writing transfer provides valuable insight for better understanding how undergraduates negotiate the engineering lab report as a new genre within this distinct rhetorical context. Research questions: 1. How effective is a transfer-focused writing pedagogy in supporting students' understanding of the genre conventions of engineering lab reports? 2. How does the transfer-focused writing pedagogy impact students' writing quality in five categories (rhetorical knowledge, organization, evidence, critical thinking, and disciplinary conventions)? 3. What are the rhetorical features that engineering students improve or struggle with the most with lab report writing? Research methodology: Four engineering instructors and two English instructors participated in this study to design and develop the lab report writing instructional module, and implemented the module materials into their engineering lab courses. The module, consisting of lab report writing instruction and assessment resources, shares a rhetorical approach and foundational writing terms with first-year composition courses to emphasize a writing-transfer pedagogy. We collected and analyzed undergraduates' lab report samples to evaluate the impact of the module on students' writing performance. Two sets of lab reports were collected for analysis: the sample sets before (control), during the 2015-2016 academic year; and after (experimental) implementation of the module, during the 2016-2017 academic year. Results and conclusions: Data collected via pre- and post-implementation writing artifacts show that a rhetorical approach to teaching lab reports helped students better understand the expectations of the lab report as a discipline-specific genre, and it developed students' understanding of the rhetorical features of engineering writing. The pilot module positively impacted the quality of students' lab reports, a finding that suggests that using a transfer-focused writing pedagogy can successfully support the transfer and adaptation of writing knowledge into gateway or entry-level engineering laboratory courses.

Background: Preparing students to work on teams in the workplace is both important and challenging. The transfer of learning from school to work requires that faculty provide guidance to support teamwork processes, including team communication. Literature review: Leader communication, especially when nondirective, has been associated with team success. Nondirective leaders influence others and develop quality relationships through personal rather than position power. Personal power is created partly through interactions in which a leader's linguistic behavior effectively manages rapport with team members. Research questions: We wanted to explore the influence of team member feedback on leader rapport management, leader-member relationship quality, and perceived team effectiveness. Research methodology: We designed a feedback intervention that was delivered to team leaders within multidisciplinary student teams in a technical writing course. The study was a traditional, intervention-based, between-subjects quasi-experiment. Results/discussion: Despite its singular focus on team leader behavior, the intervention resulted in higher perceived group effectiveness. Although leader rapport management and leader-member relationship quality were higher in teams with feedback intervention, the effects were not statistically significant. Conclusion: We discuss several potential causes of our results, including several options for future research. Ultimately, because the intervention is simple to create and efficient to share, we conclude that it can supply instructors with one useful tool for intervening in student teamwork processes to improve team outcomes and for emphasizing the importance of interpersonal communication and leadership in teams.

Introduction: Faculty members have little time and usually lack expertise to provide writing feedback on lab reports. Sending students to a writing center, an existing resource on virtually all college campuses, could fill that gap. However, the majority of peer writing tutors are in nontechnical majors, and little research exists on training them to provide support for engineering students. Research question: Can peer writing tutors without technical backgrounds be trained to provide effective feedback to engineering students? About the case: Previously, sending students to the writing center was ineffective. The students did not see the value, and the tutors did not feel capable of providing feedback to them. To remedy this situation, an interdisciplinary training method was developed collaboratively by an engineering professor and the writing center director. Situating the case: Researchers have suggested that effective writing center help for engineering students is possible, and the authors have designed an interdisciplinary training method that has produced positive results. Supporting literature includes the use of generalist tutors, writing in the disciplines, genre theory, and knowledge transfer. Methods/approach: This was a three-year experiential project conducted in a junior-level engineering course. The assignment, a lab report, remained the same. Qualitative and quantitative data were collected from students and tutors. Results/discussion: Tutor feedback and student satisfaction significantly improved. However, a few students who were satisfied overall still expressed interest in having their reports reviewed by a tutor with a technical background. Conclusions: Interdisciplinary tutor training can improve the feedback of peer writing tutors, providing support for faculty efforts to improve student writing. The method requires minimal faculty time and capitalizes on existing resources.

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> This paper evaluates the role of reprocessability and symbol sets, two of the media capabilities identified in Media Synchronicity Theory, and different recipient characteristics on knowledge transfer. An experimental study manipulating the two specific channel interface characteristics was conducted to test the proposed model. Results indicate that symbol sets have a positive effect on knowledge possessed and knowledge applied. Motivation to learn significantly affected knowledge possessed and knowledge applied, while absorptive capacity was found to only influence knowledge possessed. The hypothesized relationships between reprocessability and knowledge internalization were marginally supported, and future research is suggested to address this issue. </para>

Virtual teams enable knowledge workers from around the globe to participate in a variety of projects through computer-mediated interactions. Given that many of these virtual teams, including those involved in open source software development and other systems development, may not have preassigned leaders, it is important to understand the factors that explain why an individual may be considered a leader by team members in other locations. Specifically, the factors information systems development (ISD) ability, contribution, knowledge transfer, and team cohesion are hypothesized to influence remote leader emergence in distributed ISD teams. The proposed model is tested in a study using ISD teams composed of student members from both the US and Scandinavia. ISD ability, contribution, and knowledge transfer in cohesive teams were found to be significant predictors of remote leadership emergence. The study also suggests that US and Scandinavian members do not use the same criteria for identifying remote team members as leaders and offers a theoretical explanation of the results.

Knowledge transfer among geographically separated members is recognized as a critical ingredient for collaborative accomplishment of work in virtual teams. However, due to the "localness" of knowledge, such transfer of knowledge is believed to be inherently problematic; thus, it is important to develop a solid understanding of the factors that enable knowledge transfer in such contexts. Drawing on existing literature on knowledge management and virtual teamwork, we identify four Cs (communication, capability, credibility, and culture) associated with individuals who transfer significant amounts of knowledge to remote members. Next, we test the four Cs in the context of US-Norwegian virtual teams engaged in systems development. The volume of communication, the credibility of the communicator, and the nature of cultural values held (i.e., collectivism) by the communicator were found to significantly predict the extent of knowledge transferred; although, contrary to expectations, capability was not found to have a significant influence. A number of implications for virtual team participants and professional communicators are articulated. Avenues for future research are also suggested.

This article presents findings from an empirical study investigating the transfer of rhetorical knowledge, defined as audience awareness, sense of purpose, organization, use of visuals, professional appearance, and style, between the technical communication and the engineering disciplines. Various data collection methods were used to examine the skills and rhetorical knowledge students learned in a technical communication course and determine whether or not students relied on that knowledge as they completed writing assignments in an engineering course. Also examined was the effect of workplace experiences on shaping students' rhetorical knowledge. This study indicated that students did appear to transfer rhetorical strategies between different contexts, and those strategies were learned in the workplace as well as the classroom.

Many of today's telecommuters are knowledge workers who require substantial communications to perform their jobs. The research presented investigates the nature of communication links between individuals in two work groups comprised of both telecommuters and nontelecommuters. Communication network analysis is used to map the communications in the groups and identify blocks of individuals. Blocks are groups of individuals with high levels of communication linkages among them. Work setting, gender, job type, tenure, and number of telecommuting days are investigated as potential factors in determining individuals' membership in blocks. There appears to be a tendency for telecommuters to communicate more with other telecommuters as well as for females to communicate more with one another. However, only job type was statistically related to block membership. These results indicate that there is a limited impact of telecommuting on the communication structure of work groups, which should reduce potential concerns of telecommuters about being left out of the office network. They should also reduce managers' concerns about having knowledge transfer and assimilation of corporate culture differences between telecommuting and nontelecommuting employees.

Encyclopedic storage is a method of storing knowledge that avoids unnecessary duplication and provides convenient access to the stored materials. This paper discusses a particular approach to encyclopedic storage of scientific and technical information which can now be implemented. Motivation for this approach is developed here by considering first some of the basic properties of the process of knowledge transfer via the written record, leading to the development of a <i xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">unit </i> of knowledge. In terms of this unit, the `size' of scientific and technical knowledge, and of electrical engineering knowledge is estimated. This unit also becomes the basic building block for the proposed encyclopedic system. A very small experimental version of such a system is now in existence.