Examining the Role of the Communication Channel Interface and Recipient Characteristics on Knowledge Internalization: A Pragmatist View

Christopher “Kit” Scott Washington State University ; Saonee Sarker Washington State University

Abstract

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> This paper evaluates the role of reprocessability and symbol sets, two of the media capabilities identified in Media Synchronicity Theory, and different recipient characteristics on knowledge transfer. An experimental study manipulating the two specific channel interface characteristics was conducted to test the proposed model. Results indicate that symbol sets have a positive effect on knowledge possessed and knowledge applied. Motivation to learn significantly affected knowledge possessed and knowledge applied, while absorptive capacity was found to only influence knowledge possessed. The hypothesized relationships between reprocessability and knowledge internalization were marginally supported, and future research is suggested to address this issue. </para>

Journal
IEEE Transactions on Professional Communication
Published
2010-06-01
DOI
10.1109/tpc.2010.2046085
CompPile
Open Access
Closed
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Citation Context

Cited by in this index (4)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication
  3. IEEE Transactions on Professional Communication
  4. IEEE Transactions on Professional Communication

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