IEEE Transactions on Professional Communication Jun 2010

Examining the Role of the Communication Channel Interface and Recipient Characteristics on Knowledge Internalization: A Pragmatist View

Christopher “Kit” Scott Washington State University ; Saonee Sarker Washington State University

Abstract

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> This paper evaluates the role of reprocessability and symbol sets, two of the media capabilities identified in Media Synchronicity Theory, and different recipient characteristics on knowledge transfer. An experimental study manipulating the two specific channel interface characteristics was conducted to test the proposed model. Results indicate that symbol sets have a positive effect on knowledge possessed and knowledge applied. Motivation to learn significantly affected knowledge possessed and knowledge applied, while absorptive capacity was found to only influence knowledge possessed. The hypothesized relationships between reprocessability and knowledge internalization were marginally supported, and future research is suggested to address this issue. </para>

Journal
IEEE Transactions on Professional Communication
Published
2010-06-01
DOI
10.1109/tpc.2010.2046085
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Topics
transfer
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Citation Context

Cited by in this index (4)

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    IEEE Transactions on Professional Communication
  2. Sarker et al. (2005)
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  3. Robert et al. (2005)
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  4. El-Shinnawy et al. (1998)
    Acceptance of communication media in organizations: richness or features?
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CrossRef global citation count: 8 View in citation network → Build reading path →

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