Acceptance of communication media in organizations: richness or features?

M. El-Shinnawy; M.L. Markus

doi:10.1109/47.735366

IEEE Transactions on Professional Communication Jan 1998

Acceptance of communication media in organizations: richness or features?

M. El-Shinnawy ; M.L. Markus

Abstract

This study focuses on people's choices between electronic mail and voice mail. We found that users generally preferred electronic mail over voice mail for most communication purposes. These results do not support a hypothesis derived from media richness theory that voice mail would be preferred to e-mail for ambiguous situations. A more important finding is that other medium features besides richness influence individuals' media choices, specifically, medium features useful for retrieving and preparing messages and for working In group settings. From this and other evidence, we conclude that a complex set of social factors governs organizational media use in ways that neither theory can fully explain. Our findings have some interesting implications for designers of multimedia communication systems and for people like human resources specialists who are concerned with improving the effectiveness of professional work and the quality of working life.

Journal: IEEE Transactions on Professional Communication
Published: 1998-01-01
DOI: 10.1109/47.735366
CompPile: Search in CompPile ↗
Open Access: Closed
Topics: digital rhetoric
Export: BibTeX RIS

Citation Context

Cited by in this index (6)

Kock et al. (2015)

Media Naturalness and Compensatory Adaptation: Counterintuitive Effects on Corr…

IEEE Transactions on Professional Communication
Scott et al. (2010)

Examining the Role of the Communication Channel Interface and Recipient Charact…

IEEE Transactions on Professional Communication
Pendharkar et al. (2004)

The development of a construct for measuring an individual's perceptions of Ema…

IEEE Transactions on Professional Communication
Kock (2001)

Compensatory adaptation to a lean medium: an action research investigation of e…

IEEE Transactions on Professional Communication
Lee (2000)

The role of cultural protocol in media choice in a confucian virtual workplace

IEEE Transactions on Professional Communication

Show all 6 →

Manning (1999)

Dynamic and static communication in electronic media

IEEE Transactions on Professional Communication

Cites in this index (0)

No references match articles in this index.

Also cites 14 works outside this index ↓

10.1111/j.1540-5915.1980.tb01130.x

↗
10.2307/249008

↗
10.1016/0378-7206(93)90043-S

↗
10.1287/orsc.5.4.502

↗
10.1037/h0046016

↗
10.1016/0953-5438(94)90008-6

↗
10.2307/248682

↗
10.1109/GLOCOM.1996.591948

↗
10.1145/214748.214758

↗
10.5465/AMR.1992.4279545

↗
10.1287/mnsc.32.5.554

↗
10.1145/196734.196738

↗
10.1111/j.1540-5915.1987.tb01508.x

↗
10.1145/238386.238400

↗

CrossRef global citation count: 63 View in citation network → Build reading path →

Acceptance of communication media in organizations: richness or features?

Abstract

Citation Context

Cited by in this index (6)

Cites in this index (0)

Related Articles