We use a continuous improvement model to evaluate an information design assignment by analyzing 120 student drafts and finals alongside instructor feedback. Using data from across sections ( N = 118), we illustrate a process focused on improving student learning that other technical and professional communication program administrators and faculty can follow, while also offering insights into ways programs can assist a contingent labor force with improving pedagogical practice. This study provides insights into assignment design through data-driven evidence and reflective work that is necessary to help continuously improve a service course and to assist students in meeting learning outcomes.

Using the technical and professional communication service course as the site for research, and student learning outcomes (SLOs) as the specific focus, we gathered, coded, and analyzed 503 SLOs from 93 institutions. Our results show the top outcomes are rhetoric, genre, writing, design, and collaboration. We discuss these outcomes and then we offer programmatic implications drawn from the data that encourage technical and professional communication program administrators and faculty to use common SLOs, to improve outcome development, and to reconsider the purpose of the service course for students.

Teaching and composing with multimedia humanizes online technical writing and communication classes. However, students do not always see the connection between multimedia instructional materials, multimedia assignments, and the course learning outcomes. Purposeful pedagogy-driven course design uses multimedia instructional materials to connect assignments, course materials, and assessments with course outcomes. Technical writing instructors can integrate synchronous and asynchronous multimedia elements to address not only the what and why of online technical writing instruction but also the how of multimedia instructional materials. Example multimedia instructional materials and student projects discussed in the article can increase student retention and promote engaged learning.

Teaching and composing with multimedia humanizes online technical writing and communication classes. However, students do not always see the connection between multimedia instructional materials, multimedia assignments, and the course learning outcomes. Purposeful pedagogy-driven course design uses multimedia instructional materials to connect assignments, course materials, and assessments with course outcomes. Technical writing instructors can integrate synchronous and asynchronous multimedia elements to address not only the what and why of online technical writing instruction but also the how of multimedia instructional materials. Example multimedia instructional materials and student projects discussed in the article can increase student retention and promote engaged learning.

This mixed-methods experimental study examined the effect of service learning in a distance education technical writing course. Quantitative analysis of data found evidence for a positive relationship between participation in service learning and technical writing learning outcomes. Additionally, qualitative analysis suggests that service learning in online technical writing courses helps students to make connections to the “real world,” encourages students to connect with their audience(s) and develop a sense of purpose for writing tasks, connects students to future employment, and develops deep learning with course materials. It is hypothesized that these factors support the development of learning outcomes in distance education students.

The problems in technical communications are related more to logical structure than to language. Structure problems occur at document, section, paragraph, and sentence levels. Editing is most effective if it deals with structure first. Structure deficiencies can be detected by applying a range of logical analysis criteria to each text part: looking at the nature and quality of its content and the use of the appropriate discourse sequence. The nature of the content determines where the text part belongs in the section or elsewhere in the document structure. Sufficient definition eliminates vagueness. The correct discourse sequence determines the internal structure of the text part. Lists, headings, classifications, and organograms must comply with the laws of categorization and relevant logical criteria, including some arrived at by lateral thinking.

Government writing has often been called gobbledygook—vague, windy, and pretentious prose thrust on unwilling readers [1]. Nowhere, it seems would a writing course hold such rich promise as in a state or a federal agency. While many of these programs have been conducted [2], there is little in print on designing them or on dealing with the management or course development problems unique to them.1 This case study will document the effort to design and conduct such an in-house writing program. It will provide resource materials and strategies for those who, in the future, will be faced with developing and delivering such courses.

Of graduating seniors, businessmen assume basic writing skills. Graduates of business administration curriculums are assumed to have, additionally, not only basic language competence but also some expertise in report writing. Experience, both in the classroom and with personnel in formal organizations, bears out that neither students nor practitioners have a real grasp of organization, rhetorical techniques, and reader devices. Consumerism in Communication suggests what is being done in the College of Business Administration's undergraduate communications course to prepare students to meet realistically, confidently, and competently the expectations of their employers. Based on both research and experience, the course design pragmatically aims at reducing frustration on the part of employers who are dismayed at the verbal deficiencies of college graduates.

This paper describes an industrial training program designed to bring continuing engineering educational programs to several thousand engineers distributed in plants over a wide geographical area on a flexible time schedule, using a practicing engineer's time effectively and efficiently while utilizing good teaching and learning techniques. Using video tape as the teaching media and supplementing this with textbooks, especially developed studying guide materials, visual aids designed for TV presentations, and an associate instructor at the plant location to act in a resource capacity, a successful engineering personnel educational program has been developed economically that can be used at any plant location. Other industries could utilize the techniques described to bring quality engineering-updating programs to the majority of their engineers, as could universities, to take graduate-level programs to locations distant from the campus at a time convenient to the engineers involved.

Freshman composition is a large, expensive, undisciplined operation. The course is taught to students who have little to say by people who are more interested in analyzing literature. It should be replaced by a course designed for seniors. The author draws on his experience at the University of Michigan and describes at what stage composition is taught to engineering students.

It is tragically interesting that throughout the first twelve years of formal education in our society, the typical school curriculum does not contain a single course of study in idea handling and communication. In most college curricula, the art and techniques are confusingly taught and de-emphasized, largely because of specialization and professional parochialism. The net result is that our present system of personal development has produced a generation and a half of nonthinkers and noncopers. This paper argues that a proper synthesis of the skills of perception, inquiry, problem solving, and communication can be taught as such in a single course of study, preferably in high school or even before, but most certainly at least in college. The author describes a semester-length “idea-handling and communication core” course designed to supplant several traditional high-school and college courses, or for adult education.