Mapping Use, Storytelling, and Experience Design

Journal of Business and Technical Communication Apr 2018

Mapping Use, Storytelling, and Experience Design

Jeffrey A. Bacha University of Alabama at Birmingham

Abstract

Framed around three different antenarratives about system development, this article builds on established user-centered theories to present a mixed-method approach to user experience (UX) design. By combining network theory, storytelling, and process mapping, this article provides a practical method of including users’ experiences during the predevelopment stages of building workplace-specific digital technologies. Specifically, this article argues for the collection of user-generated antenarratives as the first step in UX product development and demonstrates how to use those experience-based stories.

Journal: Journal of Business and Technical Communication
Published: 2018-04-01
DOI: 10.1177/1050651917746708
Open Access: Closed
Topics: multimodality technical communication multilingual writers

Citation Context

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CrossRef global citation count: 11 View in citation network →