Journal of Business and Technical Communication Apr 2018

Mapping Use, Storytelling, and Experience Design: User-Network Tracking as a Component of Usability and Sustainability

Jeffrey A. Bacha University of Alabama at Birmingham

Abstract

Framed around three different antenarratives about system development, this article builds on established user-centered theories to present a mixed-method approach to user experience (UX) design. By combining network theory, storytelling, and process mapping, this article provides a practical method of including users’ experiences during the predevelopment stages of building workplace-specific digital technologies. Specifically, this article argues for the collection of user-generated antenarratives as the first step in UX product development and demonstrates how to use those experience-based stories.

Journal
Journal of Business and Technical Communication
Published
2018-04-01
DOI
10.1177/1050651917746708
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Cited by in this index (3)

  1. Weber et al. (2025)
    Perspectives on UX Practices for American Entrepreneurs: A Survey of User Engag…
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  2. Hunter (2024)
    Toward TPC-UX: UX Topics in TPC Journals 2013–2022
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  3. Green (2021)
    Risking Disclosure: Unruly Rhetorics and Queer(ing) HIV Risk Communication on Grindr
    Technical Communication Quarterly

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