Journal of Business and Technical Communication Jul 2009

Integrating Social Media Into Existing Work Environments: The Case of Delicious

Karl Stolley Illinois Institute of Technology

Abstract

This article offers an example case of technical communicators integrating the social bookmarking site Delicious into existing work environments. Using activity theory to present conceptual foundations and concrete steps for integrating the functionalities of social media, the article builds on research within technical communication that argues for professional communicators to participate more fully in the design of communication systems and software. By examining the use of add-ons and tools created for Delicious, and the customized use of Rich Site Syndication (RSS) feeds that the site publishes, the author argues for addressing the context-sensitive needs of project teams by integrating the functionality of social media applications generally and repurposing their user-generated data.

Journal
Journal of Business and Technical Communication
Published
2009-07-01
DOI
10.1177/1050651909333260
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Topics
genre theory technical communication social media
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Citation Context

Cited by in this index (11)

  1. Carradini (2020)
    A Comparison of Research Topics Associated With Technical Communication, Busine…
    IEEE Transactions on Professional Communication
  2. Clayson (2018)
    Distributed writing as a lens for examining writing as embodied practice
    Technical Communication Quarterly
  3. Vie (2017)
    Training Online Technical Communication Educators to Teach with Social Media: B…
    Technical Communication Quarterly
  4. Sánchez (2017)
    The Roles of Technical Communication Researchers in Design Scholarship
    Journal of Technical Writing and Communication
  5. West (2017)
    Yik Yak and the knowledge community
    Communication Design Quarterly
Show all 11 →
  1. McNely (2015)
    Knowledge work, knowledge play: a heuristic approach to communication design fo…
    Communication Design Quarterly
  2. Hea (2014)
    Social Media in Technical Communication
    Technical Communication Quarterly
  3. Ferro et al. (2014)
    Technical Communication Unbound: Knowledge Work, Social Media, and Emergent Com…
    Technical Communication Quarterly
  4. Jones (2014)
    Switching in Twitter’s Hashtagged Exchanges
    Journal of Business and Technical Communication
  5. Weber (2013)
    Constrained Agency in Corporate Social Media Policy
    Journal of Technical Writing and Communication
  6. Potts et al. (2011)
    Contextualizing Experiences: Tracing the Relationships Between People and Techn…
    Journal of Business and Technical Communication

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CrossRef global citation count: 19 View in citation network → Build reading path →

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