Knowledge work, knowledge play

Communication Design Quarterly Jan 2015

Brian J. McNely

Abstract

Everyday spaces and places are increasingly experienced as hybrid---as a confluence of material and informatic possibility---thanks to the ubiquity of always connected mobile devices and robust sociotechnical networks. For example, the interiors of many contemporary vehicles are personal area networks that move with drivers through daily commutes, connecting them to their phone's text messages and social networks in and through the material space of their car. In such cases, communication flows strongly mediate people's experiences in, movements through, and perceptions toward spaces of work, learning, and leisure. This article explores such hybrid spaces from the perspective of communication design, offering a heuristic approach to user experience in a world where spaces are often crosshatched and multiple. This exploration focuses on the kinds of tools and practices common to knowledge work and its recent extensions into forms of knowledge play, where the means of knowledge work are coordinated and transformed for non-work pursuits. This article, then, presents a practical, persona driven perspective on the relationships between communication flows and hybrid spaces, challenging design of communication researchers and user experience professionals to rethink the everyday combinations of symbolic action, knowledge work tools and networks, and mundane locations and movements.

Journal: Communication Design Quarterly
Published: 2015-01-13
DOI: 10.1145/2721874.2721876
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Topics: multimodality technical communication

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