It's not about usability

Communication Design Quarterly Apr 2013

Kevin H. Richardson

Abstract

Traditional usability firms (or usability groups within large companies) tend to focus on evaluation, and their design process typically ends at the Discover phase. For organizations (or individuals) that tout themselves as "User Experience", the goal is to have the research and data dictate design, going so far as to have the research person creating wireframes - defining screen layout, interaction models and information architecture. After all, isn't a research-based interface what we're after?

Journal: Communication Design Quarterly
Published: 2013-04-01
DOI: 10.1145/2466489.2466500
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Topics: multimodality technical communication

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