Business and Professional Communication Quarterly Dec 2025

From Chatbot to Classroom: Developing Critical Thinking and Evaluative Judgment With AI

Daneshwar Sharma Jaipuria Institute of Management ; Shiva Kakkar Jaipuria Institute of Management ; Ashima Agrawal Vivekananda Global University

Abstract

A customized chatbot and structured interactions with ChatGPT were integrated into professional business communication pedagogy to foster critical reading, evaluative judgment and independent writing skills. The iterative-experiential learning feature of AI was utilized. AI (the chatbot and ChatGPT) was conceptualized as an assistant, coach, and provocateur in learning rather than a shortcut to bypass effort. The effectiveness of the intervention was explored through students’ reflections and learning experiences. The findings suggest that AI interventions for developing critical reading and writing skills can enhance traditional pedagogies and the learning curve. Implications and limitations of the study were also discussed.

Journal
Business and Professional Communication Quarterly
Published
2025-12-29
DOI
10.1177/23294906251399552
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Topics
writing pedagogy service learning argument professional writing artificial intelligence literacy studies
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