Business and Professional Communication Quarterly Jun 2020

The Need for Cross-Cultural Communication Instruction in U.S. Business Communication Courses

Margaret Garnett Smallwood

Abstract

U.S. undergraduate business communication (BCOM) classes teach students workplace communication fundamentals, but may not build the cross-cultural communication (CCC) skills that learners will need in today’s global workplace. This project surveyed BCOM instructors and students about the importance of including cross-cultural material in BCOM classes. While all instructors considered it at least moderately important to include CCC material, most covered the subject briefly. Students showed interest in receiving CCC training in their BCOM courses but received limited information about it in their classes. Incorporating CCC comprehensively and systematically into BCOM classrooms may help students become competent intercultural communicators.

Journal
Business and Professional Communication Quarterly
Published
2020-06-01
DOI
10.1177/2329490620903730
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Topics
multimodality professional writing multilingual writers

Citation Context

Cited by in this index (5)

  1. Bharadwaj (2025)
    Intercultural Communication Challenges in IT Companies in India: A Case Study
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  2. Kokkonen et al. (2024)
    Teaching Interculturality: Considering Three Different Cultural Approaches in I…
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  3. Suzuki (2024)
    Changes in Risk Reporting by Japanese and U.S. Corporations, 2010-2019
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  4. Batsila et al. (2022)
    Business English Needs and Secondary Vocational Business English: The Case of G…
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  5. Coffelt et al. (2022)
    Measuring Business and Professional Communication Skills
    Business and Professional Communication Quarterly

Cites in this index (7)

  1. Clokie et al. (2016)
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    Business and Professional Communication Quarterly
  2. Anthony et al. (2016)
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    Business and Professional Communication Quarterly
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    Business Communication Practices From Employers’ Perspectives
    Business and Professional Communication Quarterly
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    Business and Professional Communication Quarterly
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    Business and Professional Communication Quarterly
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