Abstract

U.S. undergraduate business communication (BCOM) classes teach students workplace communication fundamentals, but may not build the cross-cultural communication (CCC) skills that learners will need in today’s global workplace. This project surveyed BCOM instructors and students about the importance of including cross-cultural material in BCOM classes. While all instructors considered it at least moderately important to include CCC material, most covered the subject briefly. Students showed interest in receiving CCC training in their BCOM courses but received limited information about it in their classes. Incorporating CCC comprehensively and systematically into BCOM classrooms may help students become competent intercultural communicators.

Journal
Business and Professional Communication Quarterly
Published
2020-06-01
DOI
10.1177/2329490620903730
CompPile
Search in CompPile ↗
Open Access
Closed
Topics
Export

Citation Context

Cited by in this index (5)

  1. Business and Professional Communication Quarterly
  2. Business and Professional Communication Quarterly
  3. Business and Professional Communication Quarterly
  4. Business and Professional Communication Quarterly
  5. Business and Professional Communication Quarterly

References (33) · 7 in this index

  1. Adams S. (2014, November 12). The 10 skills employers most want in 2015 graduates. Forbes. http://www.forbes.…
  2. Business and Professional Communication Quarterly
  3. Balcar J. (2016). Is it better to invest in hard or soft skills? Economic and Labour Relations Review, 27(4),…
  4. Beamer L. (1992). Learning intercultural communication competence. Journal of Business Communication, 29(3), …
  5. 10.4324/9780203218693_chapter_14
Show all 33 →
  1. The social construction of reality: A treatise in the sociology of knowledge
  2. Business communication today
  3. Business communication: Developing leaders for a networked world
  4. Chapel W. B., Victor D. A. (1999). Using scenarios and vignettes in cross-cultural business communication ins…
  5. The WAC Journal
  6. Business and Professional Communication Quarterly
  7. Business and Professional Communication Quarterly
  8. Diversity. (n.d.). In The Free Dictionary. https://www.thefreedictionary.com/diversity
  9. East-West Business Strategies. (n.d.). What is cross-cultural communication? http://www.ewbs.com/descr.html
  10. Journal of Business and Technical Communication
  11. Gudykunst W. B., Ting-Toomey S., Wiseman R. L. (1991). Taming the beast: Designing a course in intercultural …
  12. Essentials of business communication
  13. Business and Professional Communication Quarterly
  14. Intercultural sourcebook: Cross-cultural training methods
  15. Hammer M. R., Bennett M. J., Wiseman R. (2003). Measuring intercultural competence: The Intercultural Develop…
  16. Multicultural. (2016). In Oxford English Dictionary (3rd ed.). http://www.oed.com/view/Entry/123531?redirecte…
  17. National Association of Colleges and Employers. (2017). The key attributes employers seek on students’ resume…
  18. The National Center for Public Policy and Higher Education. (2005, November). Fact #1: The U.S. workforce is …
  19. 10.4135/9781452281988
  20. Business and Professional Communication Quarterly
  21. Phillips K. W. (2014, October 1). How diversity makes us smarter: Being around people who are different from …
  22. Rogerson-Revell P. (2010). “Can you spell that for us nonnative speakers?” Accommodation strategies in intern…
  23. Soft skills. (n.d.). In The Free Dictionary. https://www.thefreedictionary.com/Soft+skills
  24. Theorizing about intercultural communication
  25. Ting-Toomey S. (2007). Researching intercultural conflict competence: Some promising lenses. Journal of Inter…
  26. Toomey A., Dorjee T., Ting-Toomey S. (2013). Bicultural identity negotiation, conflicts, and intergroup commu…
  27. Winston M. D. (2001). Communication and teaching: Education about diversity in the LIS classroom. Journal of …
  28. Zong J., Batalova J. (2018). International students in the United States. https://www.migrationpolicy.org/art…