Evaluation of a Soft Skills Training Program

Business and Professional Communication Quarterly Jun 2016

Evaluation of a Soft Skills Training Program

Piyawan Charoensap-Kelly ; Lauren Broussard ; Mallory Lindsly ; Megan Troy

Abstract

This study was conducted to determine the effectiveness of a soft skills employee training program. We examined willingness to learn and delivery methods (face-to-face vs. online) and their associations with the training outcomes in terms of learning and behavioral change. Results showed that neither participants’ willingness to learn nor delivery methods affected comprehension. However, both variables had significant effects on the reported behavioral change. This training is effective in teaching employees how to “flex” their personal styles and to improve their relationships with each other. Implications for business and professional communication training and directions for future research are discussed in detail.

Journal: Business and Professional Communication Quarterly
Published: 2016-06-01
DOI: 10.1177/2329490615602090
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Topics: professional writing voice and style affect and writing

Citation Context

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