Evaluation of a Soft Skills Training Program

Piyawan Charoensap-Kelly University of Southern Mississippi ; Lauren Broussard Southeastern Louisiana University ; Mallory Lindsly Southeastern Louisiana University ; Megan Troy Southeastern Louisiana University

Abstract

This study was conducted to determine the effectiveness of a soft skills employee training program. We examined willingness to learn and delivery methods (face-to-face vs. online) and their associations with the training outcomes in terms of learning and behavioral change. Results showed that neither participants’ willingness to learn nor delivery methods affected comprehension. However, both variables had significant effects on the reported behavioral change. This training is effective in teaching employees how to “flex” their personal styles and to improve their relationships with each other. Implications for business and professional communication training and directions for future research are discussed in detail.

Journal
Business and Professional Communication Quarterly
Published
2016-06-01
DOI
10.1177/2329490615602090
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Cited by in this index (4)

  1. Business and Professional Communication Quarterly
  2. Business and Professional Communication Quarterly
  3. Business and Professional Communication Quarterly
  4. Business and Professional Communication Quarterly

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