Business and Professional Communication Quarterly Jun 2023

Perpetuating Perceptions: Understanding the “Chaining” of a Common Training Narrative Beyond the Classroom

Robin Smith Mathis Kennesaw State University ; Philip J. Aust Kennesaw State University

Abstract

Workplace learning initiatives are influenced by perceptions, and negative perceptions hinder organizational innovation and productivity. This exploratory study presents an argument that messages shared among trainees regarding their training experiences shape such perceptions. The application of Symbolic Convergence Theory reveals two discursive narratives explaining trainees’ perceptions that are foundational for a desired rhetorical vision of training efforts. The findings reveal practical implications for teaching applied communication and instruction in the workplace training classroom. Further, exploring “backstage” workplace communication such as gossip, opinions, and perceptions sheds light on the intersection of communication, human resource development, and vision construction.

Journal
Business and Professional Communication Quarterly
Published
2023-06-01
DOI
10.1177/23294906221132840
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Topics
rhetorical criticism teacher development professional writing
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