Kristen R. Moore
11 articles · 1 book-
Abstract
<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> This teaching case provides readers with a fully articulated teaching case that prepares students in engineering to communicate with and about standards. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> We use the ASTM standards database to train students to read and engage with research in regulatory documents. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> By situating this standards research within an emergent case study, students are introduced to additional constraints for writing as an engineer, including budgetary constraints, slide decks, and summary documents. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods:</b> We assess the case study through student self-report data and provide readers with recommendations for applying this case study in their own programs and classrooms. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> Students who engaged in the standards project reported that they were able to connect their assigned work to their futures as engineers. They also reported an increase in their understanding of how to read and research using standards. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> Standards and other forms of regulatory writing are an important part of daily literacy practices for working engineers; introducing them as a part of required engineering communication courses can augment our current practices in STEM communication.
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Abstract
This experience report describes the origin story and use journey of a visual tool for community engagement and organizational change work. We articulate the tool (i.e., the pyramid) as a theoretical framework and demonstrate how the tool has been used to intervene in organizations, engage coalitions, and mitigate risks as we move towards a more socially just future. It is both all about community-engaged research and also not about it at all: we built it in and with communities and coalitions and we have also brought it to communities and coalitions, adopted it, adapted it, and reinvented uses for it. By tracing its development and circulation, we are both documenting its past and present use cases and offering it up as a tool for others to adopt and adapt.
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Abstract
This introductory dialogue invites readers to think with a range of scholars about the role of community engaged researchers in the field. It draws together a range of perspectives as way of honoring CER through both methodology and genre. The authors provide insight into their own experiences and draw attention to elements of CER that rarely get discussed and published.
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Abstract
This introductory essay describes the need for clarity and openness surrounding community-engaged research projects, which comprise expertise, efforts, and experiences that often fail to make their way into traditional research accounts and articles.
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Abstract
Employing Royster and Kirsch's (2012) concept of critical imagination, the authors imagine strategies communication designers might use to intervene in and disrupt racial injustice and oppression. Using activity trackers as technologies that communicate data about health and death, the authors retell and re-envision the case of Eric Garner, a victim of police brutality, and argue that data from activity trackers can potentially be used to reframe narratives about public health and policing. Further, through an examination of the rhetorical frames of dehumanization, disbelief, and dissociation, the authors assert that activity trackers, as communicative agents, may become transformative wearable devices that are developed and deployed with socially just communication design in mind.
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Drawing strategies for communication planning: a rationale and exemplar of the geometric page form (GPF) approach ↗
Abstract
Simple drawing tasks are effective for evaluating the many options communicators have during early design stages. These drawing strategies leverage the metaphoric meanings of basic geometric shapes, not complex artistic illustration, to represent ideas while they are in development. Our paper supports this perspective by linking previous research on sketching, collaboration, and ideation to identify a specific approach to this kind of drawing that we term Geometric Page Forms. To further illustrate the value of these strategies, we give an example of how technical communicators used drawing during a workshop to develop communication solutions explaining complex information about sun block efficacy.
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Abstract
The ubiquity of social media for professional and personal purposes has proven both an asset to scholars in writing studies (broadly conceived) and, in some cases, a cause for concern. Recent news events suggest that institutional decision-making surrounding social media is reactionary, severe, and steeped in discussions of "risky behaviors." These events (and others) result in anxiety surrounding social media use among individuals and organizations. In this article, we respond to these concerns with an empirical, mixed methods pilot study that investigates the ways new and emergent scholars might mitigate potential problems associated with social media use. The article presents preliminary findings that destabilize rule-based approaches and introduce uncertainties and vulnerabilities that accompany social media use.
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Abstract
This article presents an antenarrative of the field of technical and professional communication. Part methodology and part practice, an antenarrative allows the work of the field to be reseen, forges new paths forward, and emboldens the field’s objectives to unabashedly embrace social justice and inclusivity as part of its core narrative. The authors present a heuristic that can usefully extend the pursuit of inclusivity in technical and professional communication.
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Public Engagement in Environmental Impact Studies: A Case Study of Professional Communication in Transportation Planning ↗
Abstract
Background: Environmental impact studies often enlist professional communicators to develop and implement public engagement plans and processes. However, few detailed reports of these public engagement plans exist in either scholarly venues or government reports. This case reviews one public engagement project in transportation planning as implemented by one professional communications firm. Research questions: 1) What communication and engagement strategies do the consultants employ in their public engagement process? 2) How do professional communicators design engagement for diverse citizen groups? Situating the case: A number of cases have revealed the ways professional and technical communicators integrate participatory or user-centered design strategies in public engagement projects. These cases suggest that professional and technical communicators are uniquely positioned to develop ethical and effective public engagement plans for environmental impact studies. Professional and technical communicators are further prepared for this work because of their knowledge about theories of intercultural communication and rhetorical theories of delivery. Methodology: This case was studied over the course of 1.5 years using qualitative research methods, including observations, interviews, and textual analysis. About the case: This case reviews the work of one particular public engagement firm, VTC Communications, as they planned and implemented public engagement in one environmental impact study. This environmental impact study team was tasked with determining the best way to accommodate the increase in rail traffic the city anticipated with the development of the high-speed rail. The public's input was needed to fulfill environmental impact statement (EIS) requirements and to fully understand the community concerns regarding the increased traffic, noise, vibrations, and family/business displacements. VTC Communications was hired to conduct this portion of the environmental impact study, and their work included the development of a range of deliverables and events. Conclusions: This case provides an overview of the process of developing public engagement plans, the deliverables designed, as well as the key goals that guided the development of public engagement. My case suggests that effective public engagement can address intercultural concerns by developing projects that are adaptable, multimodal, and dialogic.
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From Participatory Design to a Listening Infrastructure: A Case of Urban Planning and Participation ↗
Abstract
In this article, the authors confront challenges faced in public planning projects when the desire to implement participatory design is complicated by the need for mass quantities of data. Using one case of participatory design in urban planning, they suggest that planners struggled to effectively employ participatory design methodology because they neglected to collect the tacit knowledge generated through their participatory processes. Coupling participatory design with a listening rhetoric, they suggest that participatory processes that include tacit knowledge and representative citizen participation might augment public planning projects that hope for both big data collection and democratic approaches to urban planning.