Understanding the expectations of employers contributes to the relevancy of business and professional communication (BPC) courses. Studies that bridge the gap between course content and workplace expectations support this process. This article presents findings from a scale development procedure to analyze BPC skills using a multimodal perspective. Employers ( N = 260) were asked what skills they perceive to be communication and how proficient they expect a recent college graduate to be to better understand the expectations that graduates face when entering the job market. The findings have implications for course design, curriculum selection, and program organization.

This study explores the usability of the Department of Homeland Security and Emergency Management's (DHSEM) website, applying theories of user experience design (UXD) to emphasize the importance of responsive web design in practice. By rhetorically analyzing the usability of their websites, such as FEMA and Ready at the national and local level, DHSEM becomes a model for the needs of future research and application of user centered design principles. Responsive web design within emergency management websites should be considered when first evaluating usability and user experience design because of the real-life implications of these interactions. By reviewing basic design principles on emergency management websites, this article further showcases the capabilities responsive web design, usability and user centered design in digital spaces.

Over the past 100 years, user-centered design (UCD) has evolved from an idea to a developed area of research in design communication for academics and practitioners. Since UCD was coined by Donald Norman in 1986, it has slowly become a guiding theory behind many design practices, pushing user needs over technological desires. In Fundamentals of User-Centered Design: A Practical Approach , Brian Still and Kate Crane illustrate the history, implementation, and best and worst practices in UCD. This book pulls from expertise in both academia and industry to create a handbook on UCD in both a print and eBook edition. Using their combined experiences, Still and Crane provide thoughtful commentary on the current state of UCD by establishing theory and applying it to their own work and the work of others within the field of design.