Background: During two major rainstorm disasters in Henan and Shanxi provinces in 2021, digital volunteer groups in China used cloud-based technologies to facilitate rescue and relief efforts. Literature review: In technical and professional communication (TPC), crisis and disaster communication has been studied extensively in contexts such as public health emergencies, terrorist attacks and war, and natural disasters. However, less attention has been given to grassroots, digitally mediated volunteer networks, particularly through the lens of Actor-Network Theory (ANT). Research question: How did volunteer groups mobilize information through an expanded process of translation for disaster relief during the Henan and Shanxi rainstorm calamities? Research methodology: We conducted virtual, multisited ethnography by joining volunteer social media groups during the disasters. We also interviewed documentation creators and analyzed media coverage to understand the practices and infrastructures that supported their work. Results: We introduce a five-phase model of disaster communication: Problematization, Initiation, Launch, Optimization, and Transfer (PILOT). This ANT-informed model theorizes how distributed digital volunteer groups mobilized, stabilized, and transferred actor networks during crisis response, offering a more granular account of their emergent, decentralized, affective work than previous TPC scholarship. Conclusions: TPC professionals can (re)design adaptive communication infrastructures that support rapid response in digital environments, particularly in terms of organizational coordination, knowledge flow, and technological integration.

This study examines the role of risk visualizations in public health communication through an analysis of the MyWater-Flint Map and Flint Service Line Map , developed during the Flint water crisis. Applying a newly proposed social justice-oriented framework for risk visual design, the study evaluates these maps' effectiveness in communicating risk through dimensions of accessibility, accountability, ethics, productive usability, hybrid collectivity, open systems, and circulation. Findings highlight the importance of community participation in the production and dissemination of risk visualizations. This work sheds light on visual risk communication theory, professional practice, and technical communication instruction.

This study examines the rhetorical endeavors of a grassroots citizen and a youth activist in addressing official ignorance and denial surrounding the Flint water crisis. These civic participants engaged in extensive communicative, interactive, and affective labor to assess and communicate risks, raising public awareness and pushing for policy change. This article theorizes an extended materialist social justice framework by illustrating the complex interactions between immaterial labor and different types of social justice.

Background: Technologies are increasingly being deployed in facilitating participatory healthcare. Global governments developed a variety of digital platforms, such as mobile contact tracing apps, to help the public navigate risks and uncertainties during the COVID-19 pandemic. Literature review: Contrary to normative approaches to information design (IxD), the global spread of COVID-19 revealed the need for an alternative design framework (i.e., concept-driven design) to help develop mobile health (mHealth) apps that can support a broader portrayal of information value in IxD. Research questions: 1. In response to COVID-19, what affordances are prioritized by the designers of these global mHealth apps? What do these priorities tell us about design intents and information value? 2. What interpretive framework can we use to understand mHealth designers’ intent across different geopolitical contexts? Research methodology: We captured screenshots of the three apps in the US, India, and China, as well as a website in Ghana. Using touchpoints as the unit of analysis, we conducted an inventory and affinity mapping to visualize the architecture of each app and categorize touchpoints based on their affordances. Results: The comparison of apps across countries displays shared and divergent priorities in their touchpoints, affordances, and information depth. We developed an interpretive framework for understanding mHealth design intent across numerous contexts—Common Interpretive Framework for Design Analysis (CIFDA)—incorporating both linear analysis and recursive analysis of touchpoints, affordances, and depth. Conclusions: Touchpoints in mHealth applications can be designed, but they can also be measured and analyzed, and they can in return help us understand the designer's intent and expected user experience.

Employers are increasingly turning to innovative artificial intelligence recruiting technologies to evaluate candidates’ online presence and make hiring decisions. Such social media screening, or social profiling, is an emerging approach to assessing candidates’ social influence, personalities, and workplace behaviors through their publicly shared data on social networking sites. This article introduces the processes, benefits, and risks of social profiling in employment decision making. The authors provide important guidance for job applicants, technical and professional communication instructors, and hiring professionals on how to strategically respond to the opportunities and challenges of automated social profiling technologies.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> News media play a critical role in communicating risks and shaping public perceptions of social issues. Covering a multilayered disaster that grew from a local story to a national one, the ways that news media at different levels construct the Flint water crisis have not been previously explored. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Despite the well-established role of journalism as a government watchdog, news media do not neutrally mirror every social event. Instead, news reporting, highly mediated by language, is filled with political interests, values, and attitudes. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. How did local/regional and national newspapers construct the Flint water crisis? 2. Are there any similarities and/or differences in local/regional and national news construction of the Flint water crisis? 3. What are the practical implications for media coverage of risks, emergencies, or crises? 4. What are the methodological implications of this study for professional communication research? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> This study integrates corpus linguistics and critical discourse analysis to analyze 1858 news reports about the Flint water crisis published between 2014 and 2018. I use keywords as a core analytical technique to compare the local/regional and national news coverage. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> The results show that both local and national news reports overemphasized government activities while downplaying the unofficial voices of Flint residents and community activists. In addition, national newspapers were more likely than local newspapers to use racial cues in describing the Flint community and to associate the crisis with other social problems. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> This study suggests that news media should provide wide coverage of the affected community's efforts in risk/crisis communication rather than reproducing official messages. News representations should be cautious of strengthening stereotypes or forming negative conceptual associations of traditionally disenfranchised communities.