Business and Professional Communication Quarterly

517 articles
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June 2014

  1. It’s All About the Students
    doi:10.1177/2329490614535052
  2. Book Review: The power of infographics: Using pictures to communicate and connect with your audiences by Smiciklas, M.
    doi:10.1177/2329490614527821
  3. Expanding Omani Learners’ Horizons Through Project-Based Learning: A Case Study
    Abstract

    As a relatively innovative teaching/learning approach in the Arabian Gulf region, in general, and in Oman, in particular, project-based learning requires progressive amendments and adaptations to the national culture of the learner. This article offers analysis of the current state of the approach in the local educational environment. Furthermore, it introduces the challenges of applying this unconventional type of instruction to Omani learners together with their response to the new learning conditions and philosophy. It also offers ideas on adaptations and implementation of project-based learning within the Arabian Gulf undergraduate student community.

    doi:10.1177/2329490614530553
  4. Selections From the ABC 2013 Annual Convention, New Orleans, Louisiana: A Gumbo of Favorite Assignments: Global, Communicating Complex Information, Short-Message Packaging
    Abstract

    This article, the first of a two-part series, catalogs teaching innovations presented at the 2013 Association for Business Communication (ABC) Annual Convention, New Orleans. They were presented during the My Favorite Assignment session. The 11 Favorite Assignments featured here offer the reader a variety of learning experiences including collaborative team work, debate, budgets, cross-cultural communication, report writing, persuasion, nonprofit organizations, client communication, and writing funding proposals. Additional teaching materials—including instructions to students, stimulus materials, slides, grading rubrics, frequently asked questions, and sample student projects—are posted on the Association for Business Communication webpage http://businesscommunication.org/assignments .

    doi:10.1177/2329490614530466
  5. Task Design and Interaction in Collaborative Writing: The Students’ Story
    Abstract

    This article investigates student behaviour on collaborative assignments, looking at the relationship between task type and interaction, and considers the implications for task design. Students reported on interactions in a year-long workplace-focussed group communication project, comparing these with interactions on other academy-based group assignments. Differences were seen in the amount of brainstorming, the criteria for dividing up work, the intensity of editing, and how conflict was managed. Contributing factors to these differences included the presence or absence of a creative element, the instrumental nature of the task, and the need for a collective approach inherent in the task design.

    doi:10.1177/2329490613514598
  6. Teaching Teamwork Through Coteaching in the Business Classroom
    Abstract

    Business educators recognize the importance of developing teamwork as an employability skill. However, current methods used to teach teamwork have been met with mixed results from both students and educators. This article integrates research on the importance of teamwork, team development processes, and coteaching through examining a case study wherein coteaching was used as a means of conveying teamwork concepts to students. Coteaching is an alternate approach to teaching teamwork skills. In this case, the core competencies of shared values, complementary expertise, and the willingness to experiment were critical to forming and developing a functional teaching partnership.

    doi:10.1177/1080569913507596

March 2014

  1. Submission Guidelines
    doi:10.1177/2329490614528079
  2. Letter from the Executive Director of ABC
    doi:10.1177/2329490614524173
  3. Social Media—A Virtual Pandora’s Box: Prevalence, Possible Legal Liabilities, and Policies
    Abstract

    With the increase in the use of mobile devices in the workplace, both employer supplied and personally owned, and the major role social media has begun to play in today’s world, businesses face many new challenges with their employees. Social media may be seen by some employers as a virtual Pandora’s Box. Though it may seem to hold bountiful riches, employee posts can unleash a firestorm of unforeseen challenges and consequences ranging from financial, to legal, to ethical. In looking at business use of social media, this article will discuss the prevalence of social media use, possible legal liabilities thereof, and policies to consider.

    doi:10.1177/2329490613517132
  4. A New Name: BCQ Becomes BPCQ
    Abstract

    Many of you will have already noticed our new cover when you receive your print copy, or if you are an electronic subscriber, you will have noticed our new logo. This issue of Business and Professional Communication Quarterly inaugurates our new name. We are very excited about this transformation, as it recognizes the multitransand interdisciplinary nature of the fields that now represent business and professional communication. I have reproduced below our revised “Aims and Scope”:

    doi:10.1177/2329490614524532
  5. Book Review: Students, Scholars, and Healers: Approaches to Promoting Health Literacy
    doi:10.1177/2329490613519493
  6. Crossing Public-Private and Personal-Professional Boundaries: How Changes in Technology May Affect CEOs’ Communication
    Abstract

    When Chiquita Brands considered relocating its corporate headquarters, competing cities started Twitter campaigns to influence the decision by communicating directly with the chief executive officer. As he used the new microblogging channel, some of his previously private communication became public, some personal communication became professional, and some professional communication became personal. The case shows how social media can significantly affect chief executive officers’ communication by encouraging boundary crossing. Understanding the connections between the private versus public and personal versus professional rhetorical categories will help business communicators make wise choices as technology continues to introduce new social media and other channel options.

    doi:10.1177/2329490613517133
  7. Serious Games: A Seminar Map for International Business Schools
    Abstract

    One business school addressed the “zeitgeist” of the financial crisis by introducing in its inaugural seminar the cultural and ethical values too often absent from the types of transactions students are trained to manage. Drawing from cross-cultural and communication studies, the author tested “serious games”—cultural situations and personal development exercises aimed at rewarding rule-based cooperation, interpersonal communication, and cultural empathy. Observations made during the games fostered curriculum reform by integrating humanistic concerns considered vital for international finance careers. Linking such training to business learning objectives enhances accountability, rule-based action, and cultural awareness reform.

    doi:10.1177/2329490613516487
  8. McLuhan Redivivus
    doi:10.1177/2329490613517930
  9. Multitasking With Smartphones in the College Classroom
    Abstract

    Although the concept of multitasking itself is under debate, smartphones do enable users to divert attention from the task at hand to nongermane matters. As smartphone use becomes pervasive, extending into our classrooms, educators are concerned that they are becoming a major distraction. Does multitasking with smartphones impede learning? Can they be used to enhance learning instead? This article reviews current literature, provides suggestions for further investigation, and proposes an approach to incorporate smartphone multitasking in the classroom to enhance learning.

    doi:10.1177/2329490613515300
  10. Text(ing) in Context: The Future of Workplace Communication in the United States
    Abstract

    Following Rogers’s theory of the diffusion of innovations, the author questions whether youth entering the workforce will act as change agents to evolve primary business communication channels from email to text-messaging. Expanding on research performed in 2009, the author investigates three communication scenarios: scheduling meetings, exchanging information in the workplace, and keeping in contact with family and friends. Follow-up research also gathers information about communication hardware trends. The author concludes that change agents and early adopters already in the company, not new hires, will effect a change in communication media that will involve new technology such as smartphones.

    doi:10.1177/2329490613511493
  11. Perceptions of Civility for Mobile Phone Use in Formal and Informal Meetings
    Abstract

    We report our survey research about what American business professionals consider appropriate or civil mobile phone behavior during formal and informal meetings. The findings come from two of our recent research studies: an open-ended survey of 204 employees at a beverage distributor on the East Coast and a nationwide, random-sample survey of 350 business professionals in the United States. There were significant differences by age, group, gender, region, and income level. The differences between women and men were quite striking, with men nearly twice as likely to consider various mobile phone behaviors as acceptable in informal meetings.

    doi:10.1177/1080569913501862