<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Background:</i></b> Hospital educators are designated individuals who provide hospitalized K-12 children with their schooling during the time of their stay. They play a vital role in maintaining educational continuity for hospitalized children, yet their professional information and communication practices remain understudied in US settings. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> We build on literature within technical and professional communication (TPC), specifically scholars who have studied technology and health in understanding US hospital educators' unique technological needs and communication practices within highly regulated healthcare environments. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> How do hospital educators navigate professional communication, adapt teaching practices to meet diverse student needs, and utilize technology in hospital settings? What opportunities exist for artificial-intelligence (AI) integration? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research method:</i></b> We conducted semistructured interviews with four hospital educators across US hospitals, applying reflexive thematic analysis, informed by Participatory Communication Theory, Sociotechnical Systems Perspectives, and Knowledge Justice. Analysis employed iterative open coding followed by theory-informed thematic development, where communication theory guided the identification of dialogical patterns, systems theory directed attention to sociotechnical interactions, and knowledge justice sensitized us to power dynamics affecting professional knowledge access and sharing. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results/discussion:</i></b> Findings reveal characteristics of US hospital education contexts in our study: short patient stays, strict security requirements, institutional variability across hospital settings, and emphasis on engagement over assessment. Educators demonstrate remarkable adaptability in coordinating among stakeholders while navigating institutional constraints and developing strategies for rapid assessment and flexible instruction. While educational technologies offer benefits, implementation faces significant challenges regarding security, practical limitations, and offline functionality needs. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusion:</i></b> We propose guideline themes for developing information and communication technologies–including some that use AI–that support hospital educators' professional needs while respecting hospital setting constraints. This research contributes to understanding how technologies can enhance hospital education while highlighting the importance of context-specific design that empowers rather than replaces educator expertise.

Introduction: As demand for cannabis edibles increases worldwide, researchers have called for evidence-based packaging and labeling. To assist in these efforts, this integrative review focused on two questions. 1. What aspects of edibles packaging and labeling has the empirical literature covered across disciplines, and how? 2. How might professional communication researchers build on that empirical literature, addressing consumer and industry needs? Research methodology: The methods followed Whittemore and Knafl, who described five stages for integrative reviews: problem identification, literature search, data evaluation, data analysis, and presentation. These methods, supplemented with guidance from Arksey and O'Malley, involved searches in seven relevant databases, producing 341 total returns. The final corpus consisted of 25 empirical studies. I constructed tables of these studies to facilitate iterative comparisons and synthesis. Results/discussion: The final corpus covered five aspects of packaging and labeling: label accuracy; visual content, appeal, and compliance; comprehension of serving size and dosage; perceptions of warnings; and possible enhancements through innovative technologies. The most common intervention types were laboratory analyses (n = 8), followed by surveys paired with experimental tasks (n = 7) and content analyses (n = 4), two of which included a compliance audit. Conclusions and further research: Based on current literature, more empirical studies are needed overall as well as more geographic and linguistic coverage. These needs align with our field's calls for more experimental and quasi-experimental research, alongside long-standing commitments to translation and localization, including participatory localization. As in other fields, future studies should emphasize child and youth protection as well as label accuracy.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> This project investigates the persuasive strategies used when articulating the problem statement section of entrepreneurial business pitches. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Literature review:</b></i> Although there are many studies of the pitch genre, surprisingly few studies investigate the structural elements of the pitch. Our research fills this gap by structuring the pitch using data from Start Up Chile (SUP), a globally recognized business accelerator. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Research questions:</b></i> 1. Is there a relationship between certain industries and SUP's evaluation of exigence/opportunity? 2. In written problem statements, what rhetorical strategies appear most effective for articulating entrepreneurial exigencies to investors within SUP's business accelerator? <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Methodology:</b></i> We analyze 44 written problem statements that scored highly on a metric of problem identification via an initial statistical analysis and a genre-based rhetorical move analysis. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Results and discussion:</b></i> We first establish that a relationship between SUP's ratings and the entrepreneurs’ industries cannot be assumed, then detail rhetorical moves are used by entrepreneurs. Our findings indicate that when entrepreneurs effectively construct problems/opportunities, they employ a cause-and-effect argumentative structure. Their “cause” is described as the result of a societal change or a shortcoming in current solutions to the problem, and the “effects” of this problem are pain points, which frequently manifest as a loss of time, money, or other resources. <italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Implications:</b></i> By identifying rhetorical moves from real-world instantiations of the problem-statement genre, we offer entrepreneurs and other business communicators persuasive strategies for navigating the rhetorical situation of the pitch.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Background:</b> Corporate social responsibility (CSR) reports are strategic tools for winning stakeholder support and trust through building and maintaining favorable identities and positive images. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> The metaphorical construction of corporate identity in CSR reports has received little scholarly attention. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What are the main genre-specific conceptual metaphors used in Chinese and American CEO letters within CSR corporate reports? 2. How do the metaphors build companies’ corporate identities? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Data and method:</b> We collected 630 Chinese and American CEO letters in CSR reports, identified linguistic metaphors by using the Metaphor Identification Procedure Vrije Universiteit (MIPVU), inferred genre-specific conceptual metaphors, and conducted comparative analysis of metaphor-based stance and identity. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and conclusions:</b> Although Chinese and American companies share several genre-specific conceptual metaphors, there exists variation in the metaphor scenarios used to produce the stances and evaluations that contribute to favorable corporate identity construction. In the economic dimension, companies from both countries portray themselves as “capable builders,” “competent players,” and “hard-working gardeners,” but only Chinese companies identify themselves as “active architects and travelers following national policy.” In the environmental dimension, Chinese companies delineate themselves as “determined environmental protectors” and “faithful friends” of nature, while American companies describe themselves as “environment-conscious travelers”and “responsible stewards” of nature. Both identify themselves as “good corporate citizens” in the social dimension.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research problem:</b> A considerable amount of scholarship has amassed over the last 20 years regarding the teaching of user experience (UX) design, but there has been no systematic attempt to review this literature. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1.What is the definition of UX pedagogy according to technical communication and adjacent fields? 2. What is the state of specific UX pedagogical approaches in technical communication and adjacent fields? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Our corpus contained 76 sources directly pertaining to the teaching of UX. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> The theoretical framework of this study marries rhetorical theory and critical thinking. The former provides technical communication literature reviews with keen discourse analysis and the latter offers objectivity to the evaluation. To use this framework, we sought sources using journals related to technical communication and large databases from adjacent fields, including the ACM digital library and IEEE Xplore. We completed our search using Google Scholar to ensure broad coverage. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results and conclusions:</b> Our review of sources revealed a variety of trends and a remarkably diverse conversation on UX, including various definitions of UX pedagogy, and a large variety of theoretical orientations, educational models, instructional approaches, industry influences, methods, and ethical concerns. From this diverse corpus, we hazard a unifying definition centered on teaching the UX process through hands-on approaches such as engaged learning. We close our article with recommendations for continuing to refine UX pedagogy in the future.

<italic xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><b>Background:</b></i> There is a lack of conceptual framework for how to develop more inclusive practices in the subfield of technical editing. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Literature review:</i></b> Some researchers have posited theories, like feminism and rhetorical theory, as ways to conceptualize technical editing. This piece extends that literature into social justice using Walton, Moore, and Jones's 3Ps heuristic of positionality, privilege, and power. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Research questions:</i></b> 1. What ideologies are circulating in technical editing pedagogy? 2. How might technical editing pedagogy become more inclusive? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Methodology:</i></b> We conduct a rhetorical analysis of the major academic works in technical editing, including books, textbooks, and academic articles, and compare them to an established framework for social justice in technical and professional communication—the 3Ps heuristic. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Results:</i></b> We find that there are strong instrumentalist underpinnings to much of the current literature in technical editing, making the goal of technical editing linguistic conformity to American Standard English (ASE) at the expense of linguistic diversity. We offer a conceptual framework, the inclusive editing paradigm (IEP), to challenge that linguistic hegemony in technical editing and provide technical editors with theoretical and practical foundations for developing a more inclusive editing practice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"><i>Conclusions:</i></b> More work needs to be done to shift technical editing in a more inclusive direction. We call on practitioners, academics, and users to contribute to this dialogue.

Digital media abound, so technical communicators must continually invent new ways to communicate in these new technologies. They must understand new media and find the most effective ways to use them. Using rhetorical and ethical theory, the authors of this book analyze the changes to professional communication provoked by technological advancement. The book offers case studies and analysis to demonstrate approaches to network interactions such as phatic communication, rhetorical interaction, social listening, and artificial-intelligence (AI) agents. This book is divided into two sections. The first details rhetorical and ethical approaches in communication; the second examines four “Cases of Network Interaction.” The first half of the book explains how rhetoric and ethics can be used to help create successful networked communication. The second half recommends how to apply rhetoric and ethics in specific workplace settings. Each chapter contains detailed subheadings and a helpful conclusion summarizing its main points, a feature sure to help students and novices digest the theoretical concepts presented. The summaries will also help readers who must quickly read and understand a specific topic without having to read the book in its entirety. This book provides a fairly general overview of the main issues influencing communication using digital media and new technology. It offers case studies and key concepts that could be applied to a variety of fields. This book could be used as an introduction to corporate communication across industries. It focuses on a few key rhetorical concepts; therefore, other theories such as postcritical approaches are not considered. This book introduces rhetorical theory applied to realworld cases. Doing so might help a wider range of readers see practical applications for it, even though the book does not offer rules, checklists, or guidelines to follow in networked communication. Nevertheless, the book clearly offers a comprehensible introduction to cases and considerations for professional communication and network interaction.

This book examines the multimodal rhetoric of scientific arguments as they have been expressed in professional journals over the course of the past century. Through a series of chronologically ordered case studies, the author applies and develops a syncretic model for understanding scientific argumentation, which he articulates in Part 1 of the book and which relies heavily on major concepts in rhetorical theory. By applying the model to the case studies, the author demonstrates how rhetoric can provide the analytical machinery needed to grapple with the multimodal means used to create scientific arguments. In Part 2, the focus is a groundbreaking 1912 publication in the field now known as X-ray diffraction crystallography, specifically a set of X-ray photogram images included in the article that would help scientists at the time gain a better understanding of both the nature of X-rays and the atomic structure of crystals. Parts 3 and 4 present the book’s more interesting (from a multimodal perspective) case studies in terms of how arguments are assembled, circulated, and reassembled over time. In Part 5, Chapter 12 examines the rise of Photoshop as a material affordance for scientific arguments and the ethical dilemmas that this rise has precipitated. Chapter 13 provides description and tabular analysis of the use of videos in published scientific arguments, from an era when VHS tapes were mailed with journal issues through the YouTube era. It is in these chapters where the salience of and potential for the author’s model becomes clearer: As the use of multimodality rises in scientific arguments through the use of new technologies, new and better means for understanding how arguments are conceived, assembled, and circulated are needed both for authors and for teachers. Both audiences would benefit from reading Assembling Arguments. The book does not have a specific engineering focus, but it does provide a broad framework for professional communicators, teachers, and students to consider and improve visuals and multimodality in document design.

This study aims to delineate the rhetorical organization of research article (RA) discussion sections in an engineering discipline and explore the variations that distinguish discussion sections of high-impact and low-impact RAs. Research questions: What is the rhetorical organization of RA discussions in chemical engineering? What are the similarities and differences in the use of rhetorical moves and steps in RA discussions of high-impact and low-impact articles? Literature review: Some studies have been conducted using Swales' move analysis with regard to the identification and textual comparisons of RA discussion sections. However, it remains to be determined whether RA discussions of the high- and low-impact articles within a single discipline display the variation in rhetorical patterns. Research methodology: A total of 40 RA discussions published between 2005 and 2015 were chosen based on five-year journal impact factor and citations of the articles in which they were published. Swales' move analysis was used to compare rhetorical moves and steps in both sets of RA discussions. Results and discussion: The study identified the rhetorical organization of RA discussions in the field of chemical engineering. The findings indicate that discussion sections of high-impact articles tend to make use of the “comment on results” move. Explanations of the similarities and differences in the employment of moves and steps are provided. Implications of the findings are discussed.

Background: This study examines the generic structure of corporate social responsibility (CSR) reports, which are becoming standard practice for corporate communication of social and environmental performance beyond financial disclosure. Literature review: Genre theories provide a framework for exploring genres contextualized in different cultures. Based on the English for Specific Purposes approach of genre analysis, this study compares the move structure of CSR reports in Italian, Chinese, and English from a corpus-based perspective. Research questions: 1. What are the main moves used in CSR reports? 2. Are there any cross-cultural similarities or variations in terms of generic features? Methodology: Combining genre theories with concepts from Systemic Functional Linguistics, we designed an observational framework for move identification. Based on a 15-move scheme, we annotated 18 CSR reports for comparative analysis. Results and conclusions: The CSR report is characterized by rhetorical recursivity and hybridity of speech acts: beyond “reporting” and “presenting,” it is also “demonstrating,” “evaluating,” and “committing.”As a globally established genre, it presents noticeable generic similarity in different languages, suggesting that the communicative purposes of CSR reports are recognized by different cultures. The top six moves in the Performance-reporting section of the CSR reports present identical trends in terms of extensiveness ranking in all three languages. Cross-cultural variations mainly involve the use of optional moves, such as the dominant use of the move “Presenting individual cases” in the Chinese sample. The observational framework for move identification may also be transferable to other genres. The limitations of this study include the sample size and the absence of an author survey. Future research could investigate the CSR report from a diachronic perspective, to explore how its genre structure has developed over time.

Research problem: Content strategy, whether narrowly focused on the production of web-based materials for customers or managing the data, information, and documentation of an entire enterprise, has become the latest in a series of movements and methods that have sought to improve the integration of professional and technical communication with the marketing, training, and business processes of organizations. Research questions: How is content strategy defined and described in professional and scholarly literature? What do these definitions and descriptions suggest about the direction of the field of professional and technical communication? Literature review: The theoretical foundation of this study is Classical Rhetorical theory which, for thousands of years, has provided critical methods and vocabularies for the analysis of discourse; my purpose in using it here is to rely on a consistent lens that has served professional and technical communicators well. Classical rhetorical principles can give us useful insight into content strategy, the latest in a series of movements that have captured the attention of professional and technical communicators because they have promised to expand the scope of the work and move the work from the fringes of organizational activity to the center. Previous movements include knowledge management, single sourcing, and content management. Methodology: Because content strategy is an emerging area, I conducted an integrative literature review to characterize this emerging field. This involved a systematic search of peer-reviewed and professional literature on content strategy that met specific qualifications, reading and collecting information from each source about its answers to the research question and its authorship, and analyzing those data to find patterns in them. Results and conclusions: Because only two peer-reviewed sources existed on content strategy, the majority of the literature reviewed emerged from the trade press. I survey the definitions of content and content strategy provided by this literature, and found that almost every definition uses content as part of the definition, leading to some lack of clarity in all of those definitions. But three areas of consensus exist among the definitions: that content strategy is: (a) more inclusive of the lifecycle of content (addressing the processes of creating, revising, approving, publishing, and revising material), (b) integrated with technical and business requirements, and (c) largely focused on material used by customers and, therefore, focused on marketing and support documents. It primarily focuses on traditional genres of content and overlooks emerging genres. The literature suggests that content strategy provides a pathway to make the work of technical communicators more central to organizations. But the literature offers only broad advice for doing so, with few examples (other than some specific templates, which primarily benefit those who already have experience with content strategy). The advice primarily comes from authors working in consulting firms and, as a result, might not reflect the challenges that professional and technical communicators who work internally experience.

Research problem: Deciding whether to accept or reject contract clauses in software purchasing contracts is a complex communication-related task, which is likely faced daily by a multitude of software purchasing professionals in a variety of organizations. Research question: What are the effects of viewing contract clauses as video clips, compared to viewing clauses as text only, in terms of cognitive effort, communication ambiguity, and correctness in the acceptance or rejection of clauses in software purchasing contracts? Literature review: The literature on the Media Richness and Media Naturalness theories suggest that viewing contract clauses as video clips should reduce cognitive effort and communication ambiguity. However, while Media Richness theory suggests that correctness in the acceptance or rejection of clauses in software purchasing contracts should increase with the use of video clips, Media Naturalness theory suggests a neutral overall effect. Methodology: An experiment was conducted in which student participants were asked to either accept or reject 20 clauses from a software contract, placing themselves in the position of buyers. Of the 20 clauses, 6 were intentionally deceitful and potentially harmful to the buyer. Approximately half of the participants reviewed the contract clauses as web-based text, and the remaining as web-based video clips. Results and conclusions: Viewing contract clauses as video clips was associated with significantly less cognitive effort and less communication ambiguity than viewing the clauses as text only. Counterintuitively, increases in perceived cognitive effort and communication ambiguity were associated with more successful identification and rejection of deceitful contract clauses. The combination of these competing effects led to an overall neutral effect of the medium on the correctness in the acceptance or rejection of clauses. These findings are consistent with expectations based on Media Naturalness theory, particularly its compensatory adaptation proposition, and inconsistent with expectations based on Media Richness theory.

Research problem: Despite the increasing interests raised by incident reporting systems, it is still unclear what dimensions of user experience (UX) and other contextual factors should be taken into account for the various stages of declaring an incident using mobile-phone applications. Research questions: How do citizens perceive and describe urban incidents? What UX dimensions are important for reporting an incident with a mobile-phone application? What other (contextual) factors are important from the users' point of view when declaring incidents? Which of the UX dimensions and contextual factors are important when in the various phases during an incident declaration? Literature review: Overall, there is a lack of empirical research in the domain of incident reporting. In general, the UX dimensions-visual and aesthetic experience, emotion, stimulation, identification, meaning and value, and social relatedness/coexperience-are important when designing interactive systems. It also shows that incidents are related to the citizen's perception of the environment. Methodology: A triangulated method approach combining interviews, a survey of existing systems, and a model-based task analysis were applied. This allows us to present a generic task model for incident reporting with a detailed description of UX dimensions affected in the various subtasks. Results and conclusions: Our findings point out the effect of UX dimensions in the task engaged by users when reporting urban citizens. The overall UX is directly influenced by the perceived level of severity, inconvenience and involvement, the personal context, and the technological mobile context. We have found that while several UX dimensions are highly relevant, they are not equally distributed along the several subtasks that citizens engage when reporting incidents. This study shows that semistructured requirement interviews can provide information about UX dimensions and it highlights the importance of the identification of UX dimensions in early phases of the development process.

To better understand how individuals, groups, and organizations can use information systems more effectively, a research approach closer to the level of social interchange is required. A multiple-level, sustainable, information-technology (IT) learning framework, rooted in patterns of practice and constructed by participatory action research, offers an alternative methodology for investigating sustainable strategies of IT learning. The framework evolved from concrete instances of IT learning across organizational case studies. A patterns-based analysis of the ethnographic data enabled the examination of informal IT learning in community contexts and the identification of IT interventions more likely to produce successful learning outcomes.

How might the rhetorical strategies of ethos, pathos, logos, and kairos play a mediational, intervening role in the successful administration of online surveys? What are the general costs and benefits of conducting survey research? Based on the activity of administering an online survey ( <i xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">N</i> = 334) testing knowledge and understanding of US copyright law among digital writers (both students and teachers) in US technical and professional writing (TPW) programs, I blend Rhetorical Theory with Activity Theory by conducting a rhetorical analysis within an Activity Theory paradigm. I posit that a rhetorically informed heuristic mediates between the researcher and potential participants when the researcher attempts to recruit individuals to respond to an online survey.

Technology mediated learning (TML) is gaining interest from both academic researchers and communication professionals as training with Internet technology and Web-based distance learning become increasingly popular. This paper investigates social norms, individual-level cultural orientation (collectivism), and affective commitment (internalization and identification) and studies their influences on the system users' (or learners') attitude toward sharing knowledge by email in the TML environment. An empirical test of the proposed model was conducted in the pilot test (n=155) and the main test (n=411). Theoretical and practical implications of these findings for TML, knowledge management, and e-collaboration are discussed in the paper.

While a significant amount of attention and interest has been directed to investigate the communicative functions of organizational websites, little research has been done to examine how internal organizational communication shapes organizational website design. This study employs the theory of rhetorical situation to examine the impact of internal organizational communication on website design. Specifically, it has examined a few organizational website design case studies from the perspective of rhetorical situation and has analyzed a case about website design by a Chinese student organization on a US college campus. Both the examination and analysis show that organizations and designers must communicate effectively in the process of identifying and thereafter transforming organizational objectives into effective website features. Both theoretical and practical implications for organizational website design are addressed in the paper

This experiment tested the effect of access to an object's affordances on the development of an accurate situation model of procedural texts. The 40 participants read two sets of instructions while either doing the task or only reading the text. They then rated each sentence in terms of its difficulty and the type(s) of problem(s) it had (if any), and told how they would fix the problem(s). As predicted, participants who did the task tended to notice improperly ordered sentences, whereas those who only read the text (without seeing the device) tended to focus on grammatical problems. The results were consistent with the indexical hypothesis of Glenberg and Robertson (Glenberg, 1999).

Based on a study of nearly 200 international faculty in the field of computer science and computer engineering, roughly 90 written genres in the computing discipline are identified and organized according to five central aims in the profession: generation, procuration, dissemination, evaluation, and regulation. The importance of writing in the field is discussed, and recommendations for further research follow to encourage greater breadth and depth in the identification and study of generic corpora characteristic of specific professional communities. Benefits of such research assist students preparing to enter a profession, working professionals wishing to improve their writing in a profession, and writing specialists who offer training or editorial services for a profession.

The Writing Program faculty at the University of California, Santa Barbara (UCSB), developed a unique three-quarter writing sequence for College of Engineering freshmen. These students write a variety of engineering documents: design proposals, project management plans, status reports, instructions, poster papers, etc. The genres in the sequence, their identification, and their teaching result from outreach to the engineering community. Although this curriculum benefits from a three-quarter sequence, the methods used are applicable to shorter courses in academic and industry settings. This curriculum may be of interest to industry professionals who recruit or who wish to contribute to undergraduate engineering curriculum innovations.

Although over 11 million virtual workers in the USA are classified as teleworkers, we know relatively little about them. Drawing on the construct of telepresence, the relationships among four sets of variables seem especially important: actual communication technology use, identifications with aspects of work, degree of virtuality, and various teleworker demographic characteristics. A survey of 86 teleworkers in a wide range of organizations revealed that basic telephone and voicemail are the most frequently used and most vital communication technologies. However, several differences in technology use based on message content and interaction partners also exist. Additionally, moderately virtual teleworkers are more identified with their work team, organization, and occupation than are those who telework small or large portions of their work week. Also, use of advanced phone technologies is most predictive of organizational and occupational identification. Among the implications discussed are: equipping teleworkers with appropriate communication technologies and establishing telework programs where workers are only virtual for a portion of the working week.

One of the most difficult tasks for any professional communicator is identifying and negotiating the political shoals in an organization. In his essay "What is universal pragmatics?" Habermas (1979) describes a broad, universal concept of pragmatics (the study of language use in a specific situation), one that is useful for analyzing how power affects organizational communication. By exploiting the sociological aspect of Habermas' universal pragmatics, communicators can use his theory to understand how power affects communication in the workplace. I briefly describe Habermas' theory, modify his theory to relate more specifically to communication in an organization, and provide a brief example illustrating the theory's usefulness.

Approaches to using visual language in a cultural context can be placed on a continuum, with global (universal) on one end and culture-focused on the other. Each approach reveals contrasting assumptions about three central design issues: perception, aesthetics and pragmatics. The global approach is characterized by attempts to invent an objective, universal visual language or to define such a language through perceptual principles and empirical research. The culture-focused perspective is founded on the principle that visual communication is intimately bound to experience and hence can function only within a given cultural context, to which designers must be sensitive. While the modernist, universal approach has been losing ground to the postmodern, culture-focused approach, the two complement each other in a variety of ways and, depending on the rhetorical situation, offer pragmatic benefits and drawbacks.

Kenneth Burke's New Rhetoric (1951) was meant to describe language as the basis of the interaction of individuals, objects, and courses of events in the human communication process. However, his theory can also be a useful rhetorical model to explain hypertext as a language event that relies on nested dialogues of visible text and invisible scripting. Moreover, Burke's belief that the purpose of discourse is to share knowledge with others provides a striking parallel to Vannevar Bush's original theory about hypertext. Even Burke's metaphor of a drama fits the purpose and process of hypertext.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Organizations such as universities and corporations are increasingly using electronic text media such as electronic mail and conferencing systems to communicate with associates. However, technical communicators currently have no rhetorical strategies to deal with these new and unfamiliar media; they must generate new strategies to communicate and persuade through electronic text. This paper discusses the characteristics of electronic text that call for new rhetorical strategies, examines how users function rhetorically in the new media, and outlines several strategies that technical communicators can use when communicating through electronic text.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

A methodical audience identification approach called a prewrite is proposed to reduce the need for rewriting a document. To prewrite, the writer must write a statement of the purpose of the document and a statement identifying both the intended audience and the implications of writing to that audience. Five questions the writer must answer about the audience are given, and information on audience identification and the needs of particular audiences is included.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

The author considers the creation of safety labels. Standards developed by organizations such as the American National Standards Institute and the Westinghouse Electric Corporation can help technical writers design effective safety labels. According to such standards, safety labels should contain a signal word, a hazard alert symbol, a specific color, a symbol or pictograph, a hazard identification, a description of the result of ignoring the warning, and a description of how to avoid the hazard. In addition, the safety label should be clear, concise, forceful, descriptive, and well-organized. Safety labels usually should be placed in the operator manual and on the product, and they should appear before the operator encounters the hazard. Considerations involved with this placement include reading distance, viewing angle, and available space on the product.

Analogical models are common in scientific and technical literature but scientific/technical communicators may be reluctant to write clarifying comparisons for fear of producing inaccurate or inappropriate similes. Technical writers can use the logical operations that underlie all metaphorical thinking consciously as prewriting strategies: they can learn to construct their comparisons using the logical operations of identification, distinction, re-classification, and division. Applying these logical operations to the generation of useful analogies can give writers confidence that their comparisons possess the qualities of specificity, clarify, richness, scope, and validity.

A guided workshop in editing can give students and report writers an objective means of evaluating their drafts to improve the quality of writing. In each of four steps, the workshop uses three processes (identification, analysis, rewriting) to examine overall logic, verb usage, sentence openings, and conjunctions. Practical tips for objectively examining drafts provide the greatest improvement in editing one's own work.

Three important steps in the development of a training curriculum are task analysis, identification of trainee needs, and setting program objectives. When client requirements force the elimination or short-changing of these steps, the curriculum writer can lessen potential problems in course development by making an informal needs assessment, identifying skill constants and variables, obtaining feedback for informal evaluation, and educating the client.

When interdisciplinary or interorganization teams are assigned, temporarily, to solve a nonfamiliar problem, intragroup communication may be difficult but is critical to the outcome of the task. Most of the problem analysis and solution or action plan are developed in meetings where all participants must come to terms with the different facets of the situation. Among the recommendations of this article for organizing a project team and holding successful meetings of this kind is a meeting agenda that covers (1) recognition of the problem, (2) definition of its scope, (3) identification of related needs and wants, (4) identification of possible solutions, (5) evaluation of solutions, (6) determination of the best solution, and (7) planning for further action.

The bibliographic reference and citations which exist among documents in a given document collection can be used to study the history and scope of particular subject areas and to assess the importance of individual authors, documents, and journals. A clustering study of computer science literature is described, using bibliographic citations as a clustering criterion, and conclusions are drawn regarding the scope of computer science and the characteristics of individual documents in the area. In particular, the clustering characteristics lead to a distinction between core and fringe areas in the field and to the identification of particularly influential articles.

For more than 45 years, research institutions have supported the “publication charge plan” and thereby shared part of the expense of publishing the results of the physics research they have sponsored. The cost of publishing falls naturally into two general categories: (1) editorial work and composition; (2) printing and distribution. An excellent fitting of publication income to publication costs can be made by adjusting the publication charges to cover the cost of editorial work and composition and then adjusting subscription rates to cover the cost of printing and distribution. Such an ideal situation does not exist in practice, but the basic philosophy of this kind of division is approximated at the American Institute of Physics for member subscriptions. Specific identification of cost categories and an awareness of their magnitude has also provided incentive to improve productivity and lower costs. Despite inflation, most publication charges are at nearly the same level as they were in 1970. In addition, publication schedules have been streamlined with monthly journals being put in the mail 35 working days after receipt of the last manuscript from the scientific editors. The overall result is a healthy publishing program with journals having a much larger circulation, at lower subscription rates, than journals published without a publication charge plan.

A conceptual framework for assessing scientific journal quality, both on intrinsic and on relative scales, is outlined. Several quantitative tools for objective estimation of relative quality are discussed, including volume use, citation analysis, quality sampling, and rejection rate analysis. The identification of factors that contribute to journal quality, and the implications for quality control, are briefly considered.