As digital technologies rapidly evolve, updating and enhancing models of digital literacy pedagogy in technical and professional communication (TPC) becomes more urgent. In this article, we use "digital life" to conceptualize the ever-changing ways of knowing and being in postinternet society. Using collaborative autoethnography, we investigate features of threshold concepts in TPC pedagogy that may support models of digital literacy that are resistant to tools-based definitions, foster student agency, and facilitate accessibility, equity, and justice.

ABSTRACTAs immersive technology grows in popularity, universities are developing academic innovation labs (AIL) that often introduce students to virtual reality (VR) and other emerging cross reality applications. Although these labs help educate students on emerging technology, a more critical eye is needed to examine user experience (UX). This article reports on a qualitative, multimethod study that employed a talk-aloud UX protocol to gather data on VR users' experience at the University of Connecticut's OPIM Research Lab. To fully define and contrast this data, we juxtapose these individual narratives with rhetorical analysis of marketing discourse, as presented by VR platform HTC Vive, Google's VR application Tilt Brush, and the Research Lab's promotional material. Based on our findings, we assert that sociotechnical imaginaries as constructed by promotional material often reduce the complexities of immersion in user experience. Such marketing rhetoric creates "top-down" imaginaries that contrast with "bottom-up" imaginaries generated in user experience, reinforcing the complex and fluid definitions of immersion. The resulting study has practical implications for stakeholders across higher education, especially in the context of innovation labs, as well as for technical and professional communication educators and practitioners.KEYWORDS: Immersive technologyinnovation labsvirtual realityimmersionuser experienceemerging technologyfuture imaginariessociotechnical imaginaries Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsBrent LuciaBrent Lucia is an Assistant Professor In-Residence at the University of Connecticut School of Business. He has a PhD in Composition and Applied Linguistics from Indiana University of Pennsylvania. His current research explores the rhetorics of technology and its relationship to the production of space. His recent scholarship can be found in Rhetoric Review, Business and Professional Communication Quarterly, and Enculturation.Matthew A. VetterMatthew A. Vetter is an Associate Professor of English and affiliate faculty in the Composition and Applied Linguistics PhD program at Indiana University of Pennsylvania. His research, which asks questions related to technology, rhetoric, and writing, has been published widely in venues such as Social Media and Society, Rhetoric Review, Studies in Higher Education, and Computers and Composition. His co-authored book, Wikipedia and the Representation of Reality, was published by Routledge in 2021.David A. SolbergDavid A. Solberg is a teaching assistant at the Holy Family Institute in Pittsburgh, Pennsylvania. He received his MA degree in TESOL (Teaching English to Speakers of Other Languages) from Indiana University of Pennsylvania. His master's thesis was entitled The Use of Parallelism in Poetry Writing for the Acquisition of English Grammar (available from ProQuest).

ABSTRACTWe asked 15 editors about their perceptions of five sentences using singular they in different contexts and about the style guides that inform their work. Editors appreciated the inclusivity of indefinite and definite singular they and recognized APA for its leading-edge stance. Our findings indicate the need for editors to develop a heuristic for determining when to deviate from style guide advice and to develop their own system for mitigating ambiguity in relation to they.KEYWORDS: Editingsocial justice / ethics Disclosure statementNo potential conflict of interest was reported by the authors.Notes1. We explained to editors that, in each sentence, the capitalized pronoun referred to the capitalized noun phrase.2. When we refer to a "comprehensive style guide," we mean a manual that provides standards for writing, editing, and publishing texts. A comprehensive style guide may be written by a publisher or discourse community but adopted widely. For example, University of Chicago Press's Chicago Manual of Style is used by other publishers and the Publication Manual of the American Psychological Association is used in disciplines outside of psychology.Companies may create their own style guides for internal use. Such guides may or may not be as detailed or complete as comprehensive style guides and may, in fact, be based on or direct users to a comprehensive style guide for any gaps in content. For example, ACES: The Society for Editing "Style Guide and Proofreading Checklist" (Filippini, Citation2021) is for ACES communications and based on the AP Stylebook.Some editors in this study referred to style sheets. A copyeditor creates and uses a style sheet to note a running list of grammar and usage that are specific to a manuscript and which may be different from house style or a comprehensive style guide (CMOS, Section 2.55).Despite attempting to define these terms, we recognize there are overlaps among the categories and across fields. For example, the Microsoft Writing Style Guide began as an in-house style guide and is now used by other software companies. Further, there exist other contexts of the terms "style guide" and "style sheet," such as brand style guides, programming style guides, and web design style sheets.3. Of the remaining two editors, one said that they would revise the sentence to avoid using singular they, and the other said that they would use the name Pat again instead of a pronoun.4. Only three editors (4%) said they would edit the sentence.5. The two remaining editors differed in their responses. One said that they would avoid using singular they by revising the sentence; the other said that they would change the pronoun to her.6. Ten editors said that they would edit this sentence.7. As of August 16, 2022, AP Stylebook Online advice under "accent marks" reads: "Use accent marks or other diacritical marks with names of people who request them or are widely known to use them, or if quoting directly in a language that uses them: An officer spotted him and asked a question: "Cómo estás?" How are you? Otherwise, do not use these marks in English-language stories. Note: Many AP customers' computer systems ingest via the ANPA standard and will not receive diacritical marks published by the AP."Additional informationNotes on contributorsJo MackiewiczJo Mackiewicz is a professor of rhetoric and professional communication at Iowa State University. She studies the communication of pedagogical and workplace interactions. Her book, Welding Technical Communication: Teaching and Learning Embodied Knowledge was published by SUNY Press in 2022.Shaya KrautShaya Kraut is a PhD student in the Rhetoric and Professional Communication program at Iowa State University, where she teaches first-year writing. She has also worked as an ESL teacher, a writing center tutor, and a teacher/tutor for adult basic education. Her research interests include composition pedagogy and critical literacy.Allison DurazziAllison Durazzi is a communication professional with experience in industry settings including law, the arts, and freelance editing. She is a Ph.D. student in Rhetoric and Professional Communication at Iowa State University where she researches and teaches technical editing and teaches business, technical, and speech communication courses.

ABSTRACTThis article engages with TPC scholarship that calls for increased attention to agency as distributed and interdependent. This study analyzes 320 postings in one online health forum to better understand how patients come together to collaborate with one another, distribute information, and make health decisions. I argue that viewing crowdsourced forums as agentive assemblages may help researchers explain both the agency of individual actors as well as the collective agency of groups over time.KEYWORDS: Agencyassemblagescommunityembodimentempowermentonline health AcknowledgementsThe author would like to thank Katherine Fredlund, Alexandra Russell, Elizabeth Lane, Bess Myers, William Duffy, Edward Maclin, Kimberly Hensley Owens, and Julie Homchick Crowe, as well as the two anonymous reviewers and the editorial staff at TCQ, for their kind and valuable suggestions on early drafts of this article.Disclosure statementNo potential conflict of interest was reported by the authors.Additional informationNotes on contributorsShanna CameronShanna Cameron is a Ph.D. candidate in the Writing, Rhetoric, and Technical Communication program at the University of Memphis. Her research interests include feminist theories and practices, digital rhetorics, and the rhetoric of health and medicine. Her work has also appeared in the Journal of Technical Writing and Communication.

ABSTRACTThis article argues that game design can be used to teach design thinking within a pedagogy of making. It analyzes qualitative survey responses from 12 writing teachers who asked students to design social justice games and argues that games not only give students practice in design thinking but that, as multimodal, embodied systems, games can enact social theories and, as such, be a way for students to empathize with and design for wicked social problems.KEYWORDS: Computer-based learningcritical theorypedagogical theoryrhetoric of technologysocial theoryusability studies Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsRebekah Shultz ColbyRebekah Shultz Colby is a Teaching Professor at the University of Denver. She has co-edited The Ethics of Playing, Researching, and Teaching Games in the Writing Classroom and Rhetoric/Composition/Play through Video Games. She has published articles on using games to theorize and teach rhetoric and technical writing in Computers and Composition and Communication Design Quarterly.

ABSTRACTThis article examines how 14 Black professional communicators publicly share their stories about their career change into software development and other positions in the tech industry. Findings suggest that Black readers looking to shift into the tech field benefit from emotional experiences with professional development resources as they make their strategic career pivots. Black technical joy describes this rhetorical practice to find comfort in and celebration of the strategic ways Black people approach technical communication.KEYWORDS: Computer science / programmingracial studies / ethnic studies / cultural studiesblack technical joyblack rhetoricqualitative methodsworkplace studies / professional practice AcknowledgmentsMany thanks to Christopher Castillo and Jason Tham for their comments on the first draft of my proposal to this special issue. Your disciplinary perspectives from literacy studies and technical and professional communication helped me understand how to ground my research within the expectations of Technical Communication Quarterly readers. Thank you anonymous peer reviewers for your sharp observations on how this article could strengthen its argument and highlight the most salient themes in my analysis. And thanks to the wonderful editors of this special issue for their mentorship and guiding revision.Disclosure statementNo potential conflict of interest was reported by the author(s).Notes1. Black professionals in this article represent the United States, the United Kingdom, Nigeria, and Kenya. I use Black to encompass these nationalities.2. Annamma, Jackson, and Morrison (Citation2016) argue that "color-blind racism" points out the problem of refusing to acknowledge race while associating disability with ignorance and passivity. They suggest that color-evasiveness "allows for both comprehensively situating the conceptualization and critique of color-blindness as well as thoughtfully considering how to move the underlying ideology forward expansively" (p. 158).3. For this study, I referred to McKee and Porter (Citation2008) and Quinton and Reynolds (Citation2018) for advice on the ethics of doing my Internet research study. Rather than determining if online content is private or public, "we need to think about the sensitivity of the subject we might be researching as well as the vulnerability of the research participants" (Quinton & Reynolds, Citation2018, p. 159) to decide if informed consent is required. University institutional review boards (IRB) may not have clear guidance on how to assess the ethics and harm of Internet research (My university determined my study was exempt from further review because I was not speaking directly to the authors.). In response to limited guidance or policy from IRB, scholars should make an empathetic, humanizing "probable judgment" (McKee & Porter, Citation2008, p. 725) and reflect if "it's reasonable to assume that [the authors] desire their content to be disseminated and also commented upon, which includes the analysis of their content as a data resource for research" (Quinton & Reynolds, Citation2018, p. 159).4. Agile is an incremental and iterative collaborative approach to project management that emphasizes teams' quickly delivering versions of a product or service to clients in a two-week sprint to receive feedback. Teams can then implement desired changes to the product or service in another two-week sprint. This process of iterative discovery helps teams reduce risks and ensure the product adapts to new requirements. Agile was first developed in software development in 2001 and has since been implemented in other industries.Additional informationNotes on contributorsAntonio ByrdAntonio Byrd is an assistant professor of English at the University of Missouri-Kansas City, where he teaches courses in professional and technical communication, multimodal composition, and Black/African American literacy. He uses qualitative research and critical race studies to understand how Black adults learn and use computer programming to address racial inequality in their communities. Byrd's work has previously appeared in College Composition and Communication and Literacy in Composition Studies. He is the recipient of the 2021 Richard Braddock Award for Best Research Article in the College Composition and Communication journal.

In the introduction to Update Culture and the Afterlife of Digital Writing, author John R. Gallagher recalls the project’s spark coming from an interview he conducted with a blogger who casually me...

ABSTRACT This article examines pedagogical results from an IRB-approved study that used the Omeka platform in two sections of technical writing classes. The research question explored how a digital humanities (DH) project can be an opportunity for students to learn concepts and take ownership of publicly facing content. The method used is qualitative, and findings indicated that students embraced an open-source and collaborative project. Results also demonstrated how technical and professional communication (TPC) instructors might find DH tools well suited to TPC competencies.

In a move that is becoming more common within digital humanities and comics scholarship, Jason Helms sets out to illustrate his argument through formal means, and thus has produced a work that is b...

This study explores how agency is distributed in an interaction among a child, a speech-language pathologist, and an electronic communication device. Using video-recorded data of the interaction, I consider how micro features of the participants’ communication such as gaze and gesture as well as material objects such as the device collectively shape possibilities for agency. This interdependent, posthuman approach shifts our understanding and practice of agency from gaining independence to improving collect action.

In Rhetoric, Technology, and the Virtues, Jared Colton and Steve Holmes wrestle with a core question facing digital rhetoricians: how might any example of digital communication technology or practi...

The goal of this paper is to consider rhetorical effects as the propagation of rhetorical expressions across large sets of texts, measured by the extent to which rhetorical expressions, structures, or practices become replicated in texts and sites of rhetorical in(ter)vention. The paper draws on lines of scholarship in the digital humanities and computational rhetoric – primarily, sequential structuring of semantic contexts, semantic parsing of unstructured text, and diachronic tracking of textual expressions – to extend their conceptual and methodological insights into a computational framework for assessing rhetorical effectiveness. It offers a test case for this concept through an analysis of how Congress has framed human agency toward addressing climate change.

Recently, research into the intersection of computer games and technical writing has been increasing, with more conference presentations and publications interrogating communication within the comp...

The purpose of this study is to construct and validate a scale of electronic health (e-health) communication competence. Based on a comprehensive review of e-health literature, this scale was constructed using two studies to gather data and validate the scale; four dimensions emerged in the final measurement: e-health self-efficacy, knowledge, usage, and motivation. Results suggest the e-health competence scale is useful for researchers to develop online health interventions and other domains of computer-mediated communication.

Coming on the heels of recent scholarship investigating scientific discourse in public contexts, Aimee Kendall Roundtree's Computer Simulation, Rhetoric, and the Scientific Imagination is a timely ...

I explore the role of categories as rhetorical barriers in organizations responding to crisis (Veil, 2011 Veil, S. R. (2011). Mindful learning in crisis management. Journal of Business Communication, 48(2), 116–147. doi:10.1177/0021943610382294[Crossref] , [Google Scholar]). I analyze some problematic categories of the Department of Homeland Security (DHS) and the Federal Emergency Management Agency (FEMA) and the categories’ impact on the organizations’ response to Hurricane Katrina. My analysis shows that unintended and perverse consequences (Giddens, 1984 Giddens, A. (1984). The constitution of society: Outline of the theory of structuration. Cambridge, UK: Polity Press. [Google Scholar], 1987 Giddens, A. (1987). Social theory and modern sociology. Stanford, CA: Stanford University Press. [Google Scholar]) reversed the power of a key legitimated category (Orlikowski, 1995 Orlikowski, W. J. (1995). Categories: Concept, content, and context. Computer Supported Cooperative Work, 3, 73–78.[Crossref] , [Google Scholar]; Giddens, 1984 Giddens, A. (1984). The constitution of society: Outline of the theory of structuration. Cambridge, UK: Polity Press. [Google Scholar]) and exposed a set of reified categories (Giddens, 1984 Giddens, A. (1984). The constitution of society: Outline of the theory of structuration. Cambridge, UK: Polity Press. [Google Scholar]).

This article demonstrates, by example, 2 approaches to the analysis of knowledge work. Both methods draw on network as a framework: a Latourian actor–network theory analysis and a network analysis. The shared object of analysis is a digital humanities and digital media research lab that is the outcome of the collective and coordinated efforts of researchers and other stakeholders at North Carolina State University. The authors show how the two methods are drawn to different objects of study, different data sources, and different assumptions about how data can be reduced and made understandable. The authors conclude by arguing that although these methods yield different outlooks on the same object, their findings are mutually informing.

Cultural shifts in technology and organizational structure are affecting the embodied practice of symbolic-analytic work, creating the need for more fine-grained tracings of everyday activity. Drawing on interviews and observations, this article explores how one freelance professional communicator's social media use is intertwined with inventive social coordination. Networked writing environments help symbolic analysts gain access to communities of practice, maintain a presence within them, and leverage social norms to circulate texts through them.

This study investigates the usability of print and online video instructions for computer tasks. Usability tests, comprehension tests, and questionnaires were collected from participants, and 4 areas of usability were analyzed: effectiveness, retention, satisfaction, and preference. Findings show marginal differences between the 2 mediums, except in terms of user satisfaction and instruction length. This research helps technical communicators better understand the affordances, or potentials and limitations, of print and video instructions.

Abstract This article explores the challenges and opportunities that the rising numbers of students with disabilities and the changing definition of disability pose to technical communication teachers and researchers. Specifically, in a teacher-researcher study that combines methods from disability studies, I report on the effectiveness of multimodal and universal design approaches to more comprehensively address disability and accessibility in the classroom and to revise traditional impairment-specific approaches to disability in technical communication. Notes 1. CitationCharlton (1998), in Nothing About Us Without Us, recalls hearing this slogan in South Africa in 1993 from two separate leaders of Disabled People of South Africa, Michael Masutha and William Rowland, and he writes, “The slogan's power derives from its location of the source of many types of (disability) oppression and its simultaneous opposition to such oppression in the context of control and voice” (p. 3). 2. Other principles include guidelines for equitable use, varieties of perceptible information, and appropriate size and space for approach and use. See http://www.design.ncsu.edu/cud/about_ud/udprincipleshtmlformat.html for quoted guidelines. 3. CAPTCHA is an acronym for completely automated public Turing test to tell computers and humans apart. It is a challenge-response test that usually visually distorts and warps letters, assuming that a human can decode the letters but a computer cannot. 4. For details on the similarities and differences between usability and accessibility, see CitationThatcher et al. (2006), pp. 26–28. Chapter 1, “Understanding Web Accessibility,” is useful for students to read and discuss during this segment of the class. 5. Web Accessibility: Web Standards and Regulatory Compliance by CitationThatcher et al. (2006) is also a useful resource for students to consult, particularly Chapter 1.

In 1974, the traffic-accident data archive maintained by the Department of Transportation for the state of Iowa was transferred from a primarily paper-based system to a mainframe computer. Data reg...

This article argues that the online environment is optimal for teaching prospective instructors how to develop and implement online courses. To support this claim, the author draws on hypertext theories to define the online course archive as a constructive hypertext and to describe the work the course archive is able to do when used to instruct prospective online instructors. The claim is further supported through a quantitative and qualitative analysis of a course archive.

This article argues that the online environment is optimal for teaching prospective instructors how to develop and implement online courses. To support this claim, the author draws on hypertext theories to define the online course archive as a constructive hypertext and to describe the work the course archive is able to do when used to instruct prospective online instructors. The claim is further supported through a quantitative and qualitative analysis of a course archive.

This study presents a case of asynchronous, collaborative problem solving aimed at readying a sophisticated distributed technology for large-scale diffusion. We analyzed e-mail transcripts of 30 technologists negotiating complex technical improvements necessary for wide-scale diffusion and found that the group's social interactions and discursive practices determined the improvements they were willing to realize. We detail these social dynamics and their effects on readying technologies for diffusion and argue that technology teams need to become more aware of diffusion as a social dynamic.

This article surveys the literature on digital rhetoric, which encompasses a wide range of issues, including novel strategies of self-expression and collaboration, the characteristics, affordances, and constraints of the new digital media, and the formation of identities and communities in digital spaces. It notes the current disparate nature of the field and calls for an integrated theory of digital rhetoric that charts new directions for rhetorical studies in general and the rhetoric of science and technology in particular.

This essay presents analyses of two of the ten site visits of computer classrooms (CCRs) conducted between 1998 and 2003. The two sites are located institutionally within departments of English of two U.S. university campuses. The two CCRs examined here were: (1) observed on site by the author in 2000 and 2001; (2) analyzed according to a set of criteria established before the on-site analyses; and (3) photographed. In addition, a digital writing-rhetoric and/or technical writing faculty member was interviewed in person during each site visit. The analysis, part of a book-length project, provides partial data for determining some kinds of physical and architectural/design issues that existed in selected CCRs in the early 2000s and in a number of similar digital environments today

Since the initial appearance of rhetorical analysis of text-based and hypertext communication, the rhetoric of technology has evolved along with the new media forms it studies. This essay reviews critical consensus that calls for a move away from printcentric criticism. It advocates innovative methods for criticism of electronic texts, such as emphasis on comparative media analysis, visual representation, and attention to the programming and codification of electronic texts.

Abstract This article calls for close attention to the current moment when many technologies are becoming routine, occupying a space between "unknown and unnoticed," and for formation of a digital rhetoric that addresses software's liminality, ubiquity, and exteriority. It briefly examines the emerging discourse of the Free and Open Source Software movements and suggests that a closer alignment with software studies in coming years will be mutually beneficial to both fields.

Composing hypertext documents can be an enriching path into the world of technical communication. In learning to produce hypertext, students are introduced to an important form of written composition that encompasses not only text generation, but also visual communication and information architecture. In this article, I provide a rationale for teaching hypertext composition and then some specific curricular suggestions in two parts, one for teaching beginners, and one for teaching more advanced students.

This article proposes a model for critically engaging technology in technical communication graduate curricula. While computers and writing studies concentrates on academic writing, the development of the field provides a model for engaging technological issues in professional and classroom contexts. Technical communicators have an ethical as well as intellectual responsibility to engage the interface between technology and culture. This article describes one example, a graduate class in information architecture, as a model for engaging the nexus of literacy, technology, and culture.

Abstract Computer classrooms (CCs) have been an important part of writing instruction since the mid 1980s, yet little scholarship concerns the roles that directors of computer classrooms play in maintaining these facilities. Based on a review of scholarship of CC administration and an informal survey of CC administrators, this article argues that CC directors walk a tightrope between the role of teacher and manager and that we need to focus on building partnerships to maintain our facilities, because we simply cannot do by ourselves everything that this complex role requires of us.

Abstract Issues related to technological literacy can provide a useful frame for thinking critically about computer-based instruction in technical communication. This article identifies issues of technological literacy related to performance, contextual factors, and linguistic activities. When considered collectively, these issues provide technical communication students with a mechanism to identify and analyze a range of perspectives associated with technology and communication.

Abstract This article brings to light a topic that surfaces regularly among technical writing practitioners and theorists but is rarely addressed in the literature of the field. Stuart Selber deals with it in his 1997 essay "Hypertext Spheres of Influence" (see especially page 30), but a check of the Association of Teachers of Technical Writing (ATTW) Bibliography for the last two years produced only one recent article obviously devoted to it (see Mitra). The topic centers around this question: Is teaching technology problematic for technical writing instructors? Voices are heard here of 64 ATTW members who were queried on their roles as teachers of technical writing in relation to the demands made upon them to also be teachers of technology skills. Answers are presented and examined in terms of "teacher lore," the informal sharing of teacher experiences and opinion/feeling about those experiences. The article concludes with a call for more research to clarify the roles teachers of technical writing should be playing in an age where technological determinism—shown by a tendency to turn a technical communication course into a software tools course—can be seen as a threat to effective teaching of complex workplace rhetoric.

Abstract Technical communicators of the new millennium will need to develop certain skills to succeed in international online interactions (IOls), and computer classrooms with online access can help students to develop these skills through direct interaction with materials and individuals from other cultures. This article presents exercises instructors can use to help students develop these particular skills.

The Presentation of Technical Information. 3rd ed. Reginald Kapp. Letchworth, Hertfordshire, UK: The Institute of Scientific and Technical Communicators, 1998. 136 pages. User‐Centered Technology: A Rhetorical Theory for Computers and Other Mundane Artifacts. Robert R. Johnson. Albany: SUNY P, 1998. 195 pages. Ethics in Technical Communication: Shades of Gray. Lori Allen and Dan Voss. New York: Wiley, 1997. 410 pages. The Dynamics of Writing Review: Opportunities for Growth and Change in the Workplace. Susan M. Katz. Vol. 5 in the ATTW Contemporary Studies in Technical Communication. Stamford, CT: Ablex Publishing Corp., 1998. 134 pages. Essays in the Study of Scientific Discourse: Methods, Practice, and Pedagogy. Ed. John T. Battalio. Vol. 6 in the ATTW Contemporary Studies in Technical Communication. Stamford, CT: Ablex Publishing Corporation, 1998. 264 pages. Outlining Goes Electronic. Jonathan Price. Vol. 9 in the ATTW Contemporary Studies in Technical Communication. Stamford, CT: Ablex Publishing Corp., 1999. 177 pages (including bibliography and indexes). Wiring the Writing Center. Ed. Eric H. Hobson. Logan, Utah: Utah State UP, 1998. 254 pages. Inventing the Internet. Janet Abbate. Cambridge, MA: MIT Press, 1999. 264 pages.

Computers and Technical Communication: Pedagogical and Programmatic Perspectives. Ed. Stuart Selber. Greenwich, CT: Ablex. 415 pages.

For small and mid‐sized universities, the 200‐level technical writing service course often represents the primary writing experience for students after their freshman year. Our “service” should help students develop the tools for analyzing language and understanding writing in complex ways. Assignment sequences should engage students in active research to develop four primary literacies: rhetorical, visual, information, and computer. This article focuses on disciplinarity and underlying pedagogical goals in technical writing classrooms by describing a search engine assignment sequence which promotes literate practices in three short reports: 1) A preview/instructions report, 2) An analysis/ evaluation report, and 3) A narrative review of a research activity. This article concludes with implications for these types of classroom practices.

This study evaluates the effectiveness of presenting Web‐based assignments within the technical communication service course. Current research on using the World Wide Web (Web) and Internet as a teaching resource investigates online writing courses, Distance Education (DE), and hypertext authoring. The literature indicates good reasons for moving instruction to the Web, but there is little description of why this migration is needed in terms of the kinds of learning achieved through Web‐based writing, nor is there much specific discussion of what type of useful instructional space can be built with the Web. This study is intended to provide support for centering more instruction within the environment of the Web. This article describes a study using a Web site designed for technical communication instruction. It defines the types of learning students experienced when using the site and presents samples of student work representing a wide range of skill development, both traditional and digital, that support moving instruction to the Web in immediately useful ways.

This article provides technical training managers with an overview of the range of Web‐based training solutions available to their organizations. The solutions range from individual drill and practice opportunities to live collaborative group learning. This article defines four broad categories and characterizes each. The most popular type, Web/computer based (W/CBT), is analyzed and four levels of W/CBT programs are presented. Included are tables summarizing considerations for selecting a development approach.

Teaching through the Web requires instructors to reconsider their previous assumptions about the nature of teaching, lecture, testing, and student/teacher interaction. Teaching technical writing online, however, raises additional issues. How can a technical writing instructor create an online workplace in which professional‐level collaboration can occur, while also allowing for purely academic instruction and discussion of theoretical issues? This article will address these issues in relation to the author's design and development of his Digital Rhetorics and the Modern Dialectic, specifically, how instructors must assume different roles as designers and then as teachers of online courses; how useful dialectical exchange on the Web that mimics (and sometimes surpasses) face‐to‐face, in‐classroom discussion can be created; and how technical writing instructors can foster productive online collaboration. This article will be a mixture of theory and practice—leaning a little more toward the practice, making it of immediate use to someone who has just been asked to teach a class online for the first time and is seeking help.

This paper discusses Industrial and Digital Age educational paradigms, needs, and expectations of adult and traditional learners for Internet‐based education; knowledge management and its impact on technical communication; the Universal Campus Network and the nature of Web‐based education in the near future; elements for success for Web‐based distance education in technical communication; and future directions in electronic communication.

Dynamics in Document Design. Karen A. Schriver. New York: Wiley, 1997. 559 pages. Visual Explanations: Images and Quantities, Evidence and Narrative. Edward R. Tufte. Cheshire, CT: Graphics P, 1997. 156 pages. The Computer and the Page: Publishing, Technology, and the Classroom. James R. Kalmbach. Norwood, NJ: Ablex, 1997. 145 pages. The Communication Theory Reader. Ed. Paul Cobley. New York: Routledge, 1996. 506 pages. International Dimensions of Technical Communication. Ed. Deborah C. Andrews. Arlington, VA: STC, 1996. 135 pages.

Nostalgic Angels: Rearticulating Hypertext Writing. Johndan Johnson‐Eilola. Norwood, NJ: Ablex, 1997. 272 pages. Persuasion and Privacy in Cyberspace: The Online Protests over Lotus Marketplace and the Clipper Chip. Laura J. Gurak. New Haven, CT: Yale UP, 1997. 181 pages. Fundable Knowledge: The Marketing of Defense Technology. A. D. Van Nostrand. Mahwah, NJ: Lawrence Erlbaum, 1997. 241 pages. Rhetoric and Pedagogy, Its History, Philosophy, and Practice: Essays in Honor of James J. Murphy. Ed. Winifred Bryan Horner and Michael Leff. Mahwah, NJ: Lawrence Erlbaum, 1995. 337 pages. Of Problematology: Philosophy, Science, and Language. Michel Meyer. Trans. David Jamison, in collaboration with Allan Hart. Chicago: U of Chicago P, 1995. 310 pages.

Researchers in technical communication have recently begun to take advantage of the interactions taking place via computer-mediated communication as a rich source for research. Yet, although research in cyberspace is growing, there are few guidelines for researchers to follow. This article reviews three forms of technical communication research methods (ethnography, rhetorical analysis, and surveys) and raises preliminary issues to consider when using such research methods in cyberspace. These issues include privacy and author permissions.

This article extends the discussion of visual hetoric to the writing spaces and iconic representations of computer interfaces. An examination of the interfaces of a word-processing and a page layout program for desktop publishing reveals the visual nature of the interface. This visual writing space, different from the blank piece of paper, can encourage and foster a writer's consideration of options for integrating visual and verbal elements into a text.

Key aspects of memoria, the ancient Art of Memory, especially its focus on vivid representational images set against distinct backgrounds, can be helpful in creating memorable, universal, and easily retrievable computer icons.

Fragments of Rationality: Postmodernity and the Subject of Composition. Lester Faigley. Pittsburgh: U of Pittsburgh P, 1992. 285 pages. Literacy and Computers: The Complications of Teaching and Learning with Technology. Cynthia L. Selfe and Susan Hilligoss, eds. New York: MLA, 1994. 387 pages. Dazzle ‘Em with Style: The Art of Oral Scientific Presentation. Robert R. H. Anholt. New York: W. H. Freeman, 1994. 200 pp. The Chicago Manual of Style: The Essential Guide for Writers, Editors, and Publishers. 14th ed. Chicago: U of Chicago P, 1993. 921 pp. Science and Technical Writing: A Manual of Style. Philip Rubens, ed. New York: Henry Holt, 1994. 513 pp.

Academic Literacy and the Nature of Expertise: Reading, Writing, and Knowing in Academic Philosophy. Cheryl Geisler. Hillsdale, NJ: Lawrence Erlbaum Associates, 1994. 354 pp. Computer Ethics: Cautionary Tales and Ethical Dilemmas in Computing. 2nd ed. Tom Forester and Perry Morrison. Cambridge, MA: MIT Press, 1994. 347 pp. A Practical Guide to Usability Testing. Joseph S. Dumas and Janice C. Redish. Norwood, NJ: Ablex, 1993. 412 pp. Managing Your Documentation Projects. JoAnn T. Hackos. New York: Wiley, 1994. 629 pp. Hypertext in Hypertext. George P. Landow. Baltimore: Johns Hopkins UP, 1994. 242 pp. Available in either MS Windows or Apple Macintosh versions on two 3.5 inch diskettes.

As writers and designers for Information Systems and Services, Inc., we developed hypertext/hypermedia computer‐based training and online help for the General Estimates System (GES). This article describes how this hypermedia application accomplishes the goal of improving the quality of the data entered in the GES database.