IEEE Transactions on Professional Communication Jun 2010

Response-to-Complaint Letter as a Rhetorical Genre

Kelly A Schaefer Illinois Institute of Technology

Abstract

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> Standard in many professional communications classrooms is the teaching of the general business letter and sometimes, more specifically, the complaint letter. This tutorial draws upon the scholarly research from professional communication, education, and business to address the methods of how to teach a response-to-complaint letter. I recommend a theory-based tutorial for the undergraduate professional communication classroom. This tutorial complements existing teachings on standard form-letter writing and could serve as a supplemental component to a marketing or management course. </para>

Journal
IEEE Transactions on Professional Communication
Published
2010-06-01
DOI
10.1109/tpc.2010.2046089
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Closed
Topics
rhetorical criticism genre theory teacher development professional writing
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Cited by in this index (0)

No articles in this index cite this work.

Cites in this index (4)

  1. MacKiewicz (2005)
    How to Use Five Letterforms to Gauge a Typeface's Personality: A Research-Drive…
    Journal of Technical Writing and Communication
  2. Rogers et al. (2003)
    Reconceptualizing Politeness to Accommodate Dynamic Tensions in Subordinate-to-…
    Journal of Business and Technical Communication
  3. Riley et al. (2003)
    Resolving the directness dilemma in document review sessions with nonnative speakers
    IEEE Transactions on Professional Communication
  4. Locker (1999)
    Factors in Reader Responses to Negative Letters
    Journal of Business and Technical Communication
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