Activating and Perpetuating Virtual Teams: Now That We're Mobile, Where Do We Go?

Richard Baskerville Georgia State University ; Joe Nandhakumar University of Warwick

Abstract

Based on an interpretive case study in a large petrochemical company, this paper provides evidence for a theoretical framework based on the relationship of abstract and personal trust to the effectiveness of long-term virtual teams. This theory of virtual teams states that, when all other enabling factors for trust and effective virtual team working are conducive, then four elements exist: first, personal trust is most effectively established or reinvigorated through geographically collocated social interaction; second, personal trust is an antecedent to the activation and operation of effective virtual teams; third, abstract trust is an alternative to personal trust as an antecedent to the activation and operation of effective, short-term virtual teams; and finally, personal trust gradually dissipates over time without collocated social interaction. This theory leads to four propositions about the role of ubiquitous computing for virtual teams. These propositions draw from the mobility brought by ubiquitous computing to potential and active virtual teams. The mobility can be used to collocate (perhaps rhythmically or routinely) team members for the purpose of enabling or sustaining perpetual virtual teams

Journal
IEEE Transactions on Professional Communication
Published
2007-03-01
DOI
10.1109/tpc.2006.890849
CompPile
Open Access
Closed
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Citation Context

Cited by in this index (6)

  1. IEEE Transactions on Professional Communication
  2. Technical Communication Quarterly
  3. IEEE Transactions on Professional Communication
  4. IEEE Transactions on Professional Communication
  5. IEEE Transactions on Professional Communication
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  1. Journal of Business and Technical Communication

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