How Trust and Credibility Affect Technology-Based Development Projects

Technical Communication Quarterly Jan 2013

How Trust and Credibility Affect Technology-Based Development Projects

Rebecca Walton Utah State University

Abstract

Abstract Information and communication technology for development (ICTD) involves using information and communication technologies (ICTs) to improve the well-being of people in resource-constrained environments. Because ICTD projects involve crafting technical information and the ICTs that convey it, ICTD involves challenges familiar to technical communicators, such as balancing stakeholder interests and building credibility necessary to influence stakeholders. This article presents how trust and credibility affect ICTD projects, describing implications for development contexts and for distributed work environments. Keywords: credibilitydistributed workinformation and communication technologyresource-constrained environmentstrust ACKNOWLEDGMENTS The author would like to thank the project stakeholders who participated in this research, as well as the Microsoft Research Technology for Emerging Markets research group, M. Haselkorn, B. Kolko, C. Lee, and K. Toyama for their support of this work. Additional informationNotes on contributorsRebecca Walton Rebecca Walton is an assistant professor at Utah State University. Her research explores how human and contextual factors affect the design and use of information and communication technologies in resource-constrained environments.

Journal: Technical Communication Quarterly
Published: 2013-01-01
DOI: 10.1080/10572252.2013.726484
Open Access: Closed
Topics: affect and writing

Citation Context

Cited by in this index (6)

Dush (2023)

The Art of Assembly: Script, Platform, Document

Technical Communication Quarterly
Veeramoothoo (2022)

Social Justice and the Portrayal of Migrants in International Organization for …

Journal of Technical Writing and Communication
Rajan (2021)

Making When Ends Don’t Meet: Articulation Work and Visibility of Domestic Labor…

Technical Communication Quarterly
Clayson (2018)

Distributed writing as a lens for examining writing as embodied practice

Technical Communication Quarterly
Rice-Bailey (2016)

The Role and Value of Technical Communicators: Technical Communicators and Subj…

Technical Communication Quarterly

Show all 6 →

Vealey (2016)

The Shape of Problems to Come

Journal of Technical Writing and Communication

Cites in this index (7)

Herrington (2010)

Crossing Global Boundaries: Beyond Intercultural Communication

Journal of Business and Technical Communication
Starke-Meyerring et al. (2007)

Global Partnerships: Positioning Technical Communication Programs in the Contex…

Technical Communication Quarterly
Sun (2006)

The Triumph of Users: Achieving Cultural Usability Goals With User Localization

Technical Communication Quarterly
Thatcher (2006)

Intercultural Rhetoric, Technology Transfer, and Writing in U.S.–Mexico Border …

Technical Communication Quarterly
Hunsinger (2006)

Culture and Cultural Identity in Intercultural Technical Communication

Technical Communication Quarterly

Show all 7 →

Blythe (2004)

Exploring Uses of IText in Campus-Community Partnerships

Journal of Business and Technical Communication
MILLER (1998)

Learning from History

Journal of Business and Technical Communication

Also cites 32 works outside this index ↓

10.1080/01296612.2004.11726745

↗
10.1109/TPC.2006.890849

↗
Brand P. & Schwittay A. ( 2006 ). The missing piece: Human-driven design and research in ICT and development.…

↗
10.1109/MC.2005.204

↗
10.1525/9780520353237

↗
10.1177/002200275800200401

↗
10.1007/978-3-642-15476-8_8

↗
ElObeidy A. A. (2010)

Towards bridging the technology gap in the Arab region

International Journal of Technology, Policy and Management ↗
10.1093/oso/9780195146158.001.0001

↗
10.1109/TPC.2011.2172731

↗
Gopakumar K. ( 2006 ). E-governance services through telecentres-role of human intermediary and issues of tru…

↗
10.1080/01972240290075039

↗
10.1109/MC.2008.192

↗
Kam M. Bhagwani S. Kumar A. Lal S. Mathur A. Tewari A. & Canny J. ( 2007 ). The social complexities of user-c…

↗
10.1108/09593841011069130

↗
10.1109/MC.2008.207

↗
Maunder A. Marsden G. Gruijters D. & Blake E. ( 2007 ). Designing interactive systems for the developing worl…

↗
10.2307/258792

↗
10.1080/10510978109368075

↗
10.1109/TPC.2010.2052857

↗
10.4135/9788132113751

↗
10.1109/TPC.2004.843294

↗
10.1207/S15327051HCI1523_4

↗
10.5040/9781350219274

↗
10.1111/j.1468-0289.1959.tb01829.x

↗
10.5465/amr.1998.926617

↗
10.4135/9788132108474

↗
10.1109/47.946463

↗
10.1525/9780520924222

↗
Tongia R. & Subrahmanian E. ( 2006 ). Information and communications technology for development (ICT4D)—A des…

↗
10.4135/9781452229812

↗
Yadava J. S. (1987)

Communication theory: Eastern and Western perspectives

↗

CrossRef global citation count: 15 View in citation network →