Abstract
The new advances in electronic publishing systems and technology offer opportunities to dramatically cut the time and cost of producing documentation. These innovations ultimately increase the amount of information available. Yet this fact only underscores the critical need for new ways to make that end product information (documentation) more usable, accessible, and effective. The technology must be combined with the tools of information design. Using techniques based on current cognitive research, information design structures and predigests the content to increase end user comprehension, productivity, and effectiveness.