Exploring Artificial Intelligence Tool Use in a Nonprofit Workplace

Journal of Business and Technical Communication Jul 2024

Exploring Artificial Intelligence Tool Use in a Nonprofit Workplace

Andrew Hillen

Abstract

This case study offers examples of the use of artificial intelligence (AI) writing tools at a small nonprofit workplace dispute resolution center. It explores the limits and strengths of these AI tools, as well as the mediation field's concerns around using AI as a replacement for mediation work. Further, it explores the implications of AI tool use for the ethos of the writer and the AI tool itself as well as for the current pedagogy deliberations occurring in the technical writing field at large.

Journal: Journal of Business and Technical Communication
Published: 2024-07-01
DOI: 10.1177/10506519241239661
Open Access: Closed
Topics: qualitative research artificial intelligence technical communication multilingual writers argument

Citation Context

Cited by in this index (2)

Aguilar (2026)

Increasing Literacy on the Scams Targeting Latines: Generative Artificial Intel…

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Jiang et al. (2024)

From Hype to Practice: Reinterpreting the Writing Process Through Technical Wri…

Technical Communication Quarterly

Cites in this index (3)

Spinuzzi (2023)

What Is a Workplace? Principles for Bounding Case Studies of Genres, Processes,…

Written Communication
Carlson (2023)

“Who Am I Fighting For? Who Am I Accountable To?”: Comradeship as a Frame for N…

Technical Communication Quarterly
Reynolds (1993)

<i>Ethos</i>as location: New sites for understanding discursive authority

Rhetoric Review

Also cites 1 work outside this index ↓

10.3390/h7030078

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