Videoconferencing as a Mode of Communication

Journal of Business and Technical Communication Jan 2012

Videoconferencing as a Mode of Communication

Jon Martin Denstadli Institute of Transport Economics ; Tom Erik Julsrud Institute of Transport Economics ; Randi Johanne Hjorthol

Abstract

Based on a quantitative survey of Norwegian business travelers, this study compares their use of face-to-face (FTF) meetings and videoconferences (VCs). The study finds that access and use of VCs are determined mainly by industry and the geographical structure of the enterprise. It also finds that VCs and FTF meetings differ along several dimensions, suggesting that these two modes of communication fulfill slightly different needs. Based on the survey results, the authors propose a framework to understand the emerging role of VCs. This framework would address both relational and task-based dimensions.

Journal: Journal of Business and Technical Communication
Published: 2012-01-01
DOI: 10.1177/1050651911421125
Open Access: Closed
Topics: multimodality

Citation Context

Cited by in this index (2)

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