Increasing User Acceptance of Technical Information in Cross-Cultural Communication

Thomas L. Warren

doi:10.2190/qrql-v8cq-q8wd-lbwc

Journal of Technical Writing and Communication Oct 2004

Increasing User Acceptance of Technical Information in Cross-Cultural Communication

Thomas L. Warren Oklahoma State University

Abstract

A significant problem in technical communication is persuading the user that the information is accurate, valid, and useful. All too often, technical communicators treat users as members of their own culture. When authors do consider cultural issues, they often focus on matters such as vocabulary, visuals, and organization. Other strategies, however, can be useful in gaining acceptance of technical information in cross-cultural situations. For example, the communication theory of compliance-gaining offers suggestions for how the technical communicators can adapt the text to enhance user acceptance when communicating to members of their own culture as well as when communicating across cultures. Communicators can use promises, threats, demonstrate positive and negative outcomes, extend friendliness, etc., to develop the text. In this article, I will explain several compliance-gaining strategies authors can use, identify rhetorical strategies they can combine with compliance-gaining strategies, show how these strategies can be effective in a cross-cultural environment by comparing the strategies in two sample cultures, and analyze a brief sample.

Journal: Journal of Technical Writing and Communication
Published: 2004-10-01
DOI: 10.2190/qrql-v8cq-q8wd-lbwc
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Open Access: Closed
Topics: rhetorical criticism technical communication
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Increasing User Acceptance of Technical Information in Cross-Cultural Communication

Abstract

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References (20) · 5 in this index

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